Darrell Mclendon Email & Phone Number

Orlando, Fl, Us

Orlando, Florida

Assist customers with installing and sharing software inside their network with proper permissions.Answer customer’s technical questions via chat, e-mail and phone.Assist customers on installing peripherals such as printers/network printers, handheld scanners and signature pads.Assist members of my team by answering in-bound call and ticket questions they were having difficulty with.Reaching out to customers to provide resolutions to tickets that were created by myself or team members.Perform troubleshooting for both large and small-scale office network setups and connectivity issues.Provide technical support for CrossLink Professional Tax Software as well as our App for Windows, iOS and Android OS.

Gainesville, Florida Area

Handled setup, technical support and strike of A/V equipment.Operation of AV equipment including projectors, mixers, monitors, mics, speakers, cameras, computers and laptops during the events.Ensured that all equipment was tested and in proper working order to the client's satisfaction.Mastered complete understanding of signal flow in both audio and video installations. Assisted with IT and computer troubleshooting for events.

Gainesville, Florida Area

Assisted in oversight of all store operations including till counting, shipment reception, counting and verifying deposits, monthly audits, front line management and loss prevention coaching of 70+ associates.Responsible for meeting sales goals to result in annual store revenue of over $4 million.Supported the Store Manager in driving associates to execute their job duties by creating a fun, challenging and rewarding work environment.Assisted in filling product into shops of the store and visually merchandising tables and walls daily in close relation with the visual team.

Gainesville, Florida Area

Oversaw all store operations including hiring, training and coaching of 15-20 employees to meet their individual goals and sales targets.Responsible for meeting daily sales goals to result in annual store revenue of $850,000.Conducted sales analysis and reporting, payroll processing, customer service management, vendor relations, as well as stocking and receiving shipment.Directed training of all employees implementing corporate training materials and requirements.Developed action plans for seasonal floor sets and updates. Visually merchandised sales floor and window displays.Turned customer service lapses into positive teachable moments that improved team members knowledge of customer service.

Associate Of Science (A.S.), Network And System Administration/Administrator

Associate Of Arts - Aa, Music

High School Diploma, General Studies

Activities and Societies: Key Club, Drum Line Captain.