Hospice Source – Application Specialist2019-2023Scheduled and deployed company selected systems, project management and facilitated all company planned system rollouts. Assured technical support through documentation and remarkable customer service. Collaboration with management weekly analyzing company’s app to assure all technical issues were nonexistent and the accuracy of all system and processes.

Hospice Source - IT Tier II Tech2018-2019Tracked employee issues through Help desk support ticketing system, ensured timely resolution by providing technical support, hardware troubleshooting, advance setups, repair of desktops, printers, phone, network equipment and application and system support.

Developed and engaged in trusting and genuine relationships with customers who were 3 months or more delinquent on their mortgage. Mastermind and created payment arrangement that would successfully resurrect the accounts status in a timely manner.