Darrell Moniz Email & Phone Number

Highlights_______________________________________________________________________________ Streamlined the entire operations of Engro Rupiya Customer Services, improving the overall tracking and operational efficiency Designed, Simplified and implemented the Engro Rupiya Subscription, Redemption and Information Update forms Prepared a Standard Operating Procedure document for the Engro Rupiya Customer Service & Operations Successfully designed a "Customer Request Form" for branch banking at Allied Bank, along with a training document for standard operations of the same. The form was implemented in all 779 branches countrywide. Developed Standard Operating Procedures and conducted a training session for the Customer Care personnel at Allied Bank.  Increased the card in-force of consumer visa credit card portfolio and managed to generate a 2.2 million in gross revenue in the form of Annual Fees. Service Quality facilitator on a countrywide road show. Played a lead role in the testing and implementing the Utility Bill Payment project for Allied Phone Banking and carried out a training session for Allied Phone Banking. Key person for shrinking of "Phase I Issue List of Phone Banking" from 30 plus critical issue to 10 non-critical by keeping a stringent follow up with IT and the vendor, at Allied Bank Phone Banking.  Coordinated and Supervised the UAT of Phase II CRM module and successfully carried out a training session for Allied Phone Banking.  Successfully streamlined the operations the Phone Banking & Complaint Management unit at KASB Bank Ltd.  Streamlined the entire Numbered Form stock in hand of the entire bank and simplified the printing and distribution of the same (Citibank N.A.).