Darrell Moore-Saxton Email & Phone Number

Gibraltar, Gibraltar

Web development including a web application containing advanced back-end workflows, API integrations and databases to allow for private messaging, user profiles, digital content storage, content moderation, and GDPR compliant security.Integration of payment systems such as Stripe, Worldpay and Sum-Up.Logo design using Adobe and Cinema 4D.Design of marketing material including posters, business cards and digital media.Liaising with clients to discuss requirements and promote business.Providing technical support to clients to assist with troubleshooting and updates to websites.

London Area, United Kingdom

Management of the bar including quick, efficient, and friendly service delivering drink orders to members, till reconciliation, stock purchasing and banking.Management of club maintenance and staff rotas.Responsibility for improving bar sales including introducing new products and price-setting.Cleaning of club facilities to a high standard.Development and implementation of an internal POS and payments system.Planning and marketing club events.Providing excellent customer service to club members throughout the club.Monitoring of member activities to ensure a safe environment. Handling conflicts and ejecting problem customers from the venue where necessary.

Gibraltar

Responding to high volumes of customer contacts through live chat, email and phone. Resolving customer queries and complaints regarding accounts, verification, and IT support.Reviewing customer documentation to verify age, residency and affordability. Conducting Responsible Gaming interactions with customers over the phone and via live chat in order to confirm comfortability and affordability.Reviewing customer accounts and profit/loss reports to establish eligibility for bonuses upon customer request.Real-time problem solving, liaising with other departments, to identify and assist in resolving customer related issues with the function of the website. Escalation through both internal and external Jira ticketing systems for issues that cannot be solved either in-house or at point of contact, including escalation to specialist AML/RG departments. Live assessment of customer interactions and security information to identify problem accounts in terms of RG, Fraud and AML.Analysing back office data from multiple service providers in order to identify and solve issues with customer’s bets and transactions.

Gibraltar

Making outbound calls to customers to discuss and initiate the process of claiming back Payment Protection Insurance and Package Bank Account fees. Updating existing claims and submitting new claims through internal systems.Following up with customers to confirm their interest in making a claim. Supporting dissatisfied customers over the phone, maintaining a polite and professional telephone manner.Hitting weekly claim targets, often excelling above band expectations.

Gibraltar, Gibraltar

Serving drinks and taking food orders in an extremely busy environment.Cocktail and coffee making including assisting in the creation of the bar’s cocktail menu.Stock Taking and maintenance. Supporting floor staff in waiting tables and delivering food orders to customers.Advising customers on Wines and Olive Oil based on extensive training.

Gibraltar, Gibraltar

Serving customers and making drink orders in a high pressure, busy environment.Maintaining the bar to a high standard of cleanliness including cleaning the bar after close.Awareness of club security and customer behaviour to ensure a safe environment.