Sr. Program Manager within Evergreen, the professional services division of Insight Global. We deliver world-class services to clients around the globe, leveraging technology and talent to power innovation and transform businesses.

Principal Consultant responsible for strategy and delivery of software, technology, program, process, transformation, and operations management engagements. Accountable for client success, relationship management, and business development.

Lead a cross functional team that coordinated sales, program/professional services, and development to grow and scale operations, maximize recurring revenue, and meet EBITDA goals. • Provided Professional Services leadership to develop and mature processes, maintain key customer relationships, and deliver exceptional experiences. • Headed the global Professional Services organization including implementation and customization services, consulting, training, and support for all products.• Established and led the newly launched Project Management Office (PMO) for the company. • Served as the program manager, account manager, and executive Sponsor for national and international brands such as Assurant, Dell, Motorola, Google, Batteries Plus, AT&T, and RIM.• Collaboratively devised multi-year business and product strategies, successfully steering the company towards the attainment of annual and financial objectives.• Served as the mergers and acquisitions M&A analyst and integrator on acquired and acquiring transactions.• Member of Security and Compliance team responsible for establishment of SOC 1, SOC 2 and GDPR compliance attestations.

• Led Product Development, Architecture, DevOps, and Product Management teams for all products.• Managed a global development and delivery team of onshore and offshore staff located in the US, APAC, and Russia. • Oversaw Client Services team including business analysis, implementation and customization, project management, consulting, training, and support services.• Developed and deployed products deployed in over thirty countries in twelve languages by effectively managing global, multi-cultural teams.• Scaled operations to hundreds of thousands of users and millions of annual transactions.

• Headed corporate wide PMO process improvement initiatives, standards, and tools, with responsibility for Integrated Platform Testing and Software Quality Engineering.

Moved to Pune, India in an expat assignment to establish and manage the operations of a 300-person offshore Development and Professional Services organization.• Served as the General Manager for Development, QA, HR, and Administration departments.• Integrated personnel into global delivery teams and managed productivity and success criteria.• Coordinated the construction and build out of a new facility, including gaining government approval for the project.