Darrell Mustard Email & Phone Number

Birmingham, United Kingdom

Responsible for data analysis and business analysis in support of projects, initiatives and root cause analysis for issue/bug investigations and fixes.Projects worked on:• Analysis and implementation of outgoing data flows to support a major Data Migration project during a company restructure.• Running a project work stream for data when we insourced our call centre operation (100 plus headcount for a 24/7 operation). This included analysis of master data requirements, design and implementation of ETL flows and data cleansing and testing.• Replacement of legacy ETL data flows.• ETL process lead for UK Virtualisation Project (50 plus servers into IBM data centre)• IT/IS lead for offshoring our Data Management department supporting 69 business processes around master data management.

Birmingham, United Kingdom

Responsible for data analysis, business analysis, project management and development of reporting and ETL solutions using Cognos BI tool sets, Oracle 9i, 10g, 11g and SQL Server.Projects worked on:• Design and build of an Operational Data Store for UK referential data.• Replacement of legacy ETL feeds.• Data migration planning and implementation for Fleet Inspection solution.• ETL, Data Mart and report output updates inline with UK billing system changes. • European Customer Satisfaction Survey ETL.• Predictive Marketing.• Operational Sales vs PA dashboard.• Replacing legacy Aged Stock reporting.• Replacing the business’s existing cost reporting using Cognos v8.x toolset and Oracle 10g.• Replacing some of the business’s existing Aged Debt reporting using Cognos v8.x toolset

Birmingham, United Kingdom

Development and amendments of reports using Cognos (8.x, 7.x and ReportNet 7.1) BI tool sets, Monarch and MS Office tools.Overseeing Data Mart loading, processing and integrity.Overseeing the loading and processing of data for Hyperion Enterprise during month-end, budget and reforecast periods.Overseeing security on external web reporting systems (ReportNet 7.1).Projects worked on:Part of a BI development team responsible for gathering the requirements and developing operation reports for the implementation of a new accounting system (Coda v10) using Cognos 8 tool set.

Management of sales orders using in-house bespoke DB and multiple Cable & Wireless systems (Product specific).Development/production of management and operational reports using MS office applications.

York, United Kingdom

IT department Team Leader.Oracle 8i database support and management.Development of operational and strategic report automation and deployment using Cognos BI tools, Crystal reports and MS office tools.Data migration/imports for Accounting and CRM systems.Projects worked on:Responsible for the migration of ledger information from multiple Sage systems (Line 50 and Sovereign) to Sage Line 500 (aka Tetra, CS3 or Sage Enterprise) on Oracle 8i.Responsible for the cleaning and migration of mobile and fixed line data from multiple sources (Btrieve, SQL 7/2000, Access and Excel) to a CRM system (SalesLogix 4.x) on Oracle 8i in multiple stages (Approx' 400k subscriber records altogether). This was imported using Saleslogix bundled software called Scribe Translation Workbench.Developed automated operational and strategic reports, using Cognos BI tools and Crystal Reports, that published to the company's intranet and/or MS documents distributed via e-mail or the companies file storage. Report design involved consultation with all levels of the company.Developed in-house Oracle DB 'health checks' for three separately configured instances.

York, United Kingdom

Support 200+ users, including retail shops and field sales.Novell 4.x, NT4 Server support.Win 9x, NT4 and W2K support.Main application support (Sage Sovereign (including the company's EPOS system), Compsoft Delta and Equinox).Creation of bespoke reports upon request from the above systems using MS Access and Excel.Disaster recovery (Arcserve backup and restore).Client hardware support.Network support (mainly Cisco switches and routers)Projects Worked on:Head office move, including cable infrastructure, new network switch installation/setup and the movement of 100+ PC's and servers.Year 2K compatibility.

H.N.D, Electrical And Electronic Engineering

O.N.D., Electronics And Communication Engineering