A collaborative, insightful business leader who drives organizational growth by building strategic relationships, implementing solutions and leveraging core strengths. As VP & Chief Relationship Officer for New York Life Insurance Co. launched, grew and managed $1.5B insurance relationship with AARP. My diversified executive leadership background includes new business startups, infrastructure development, direct marketing, business operations and leadership development.I help companies achieve aggressive business goals by focusing on people development, employee engagement and culture building. I have successful experience managing and expanding global operations and brand, integrating and deploying talent for Fortune 100 insurance and credit card companies.Through authentic leadership I spark and ignite individual talents and skills, valuing the unique nature and contributions of a diverse workforce. Executive Competencies- Business Development & Portfolio Management - Strategic Planning & Financial Management- Talent Management & Executive Coaching- Lead Generation & Marketing- Meeting & Event Production- Corporate Communications- Relationship Management- Project Management*For Executive leadership and business development opportunities or consulting contact me at Darrellcoach1@gmail.com
Krg Talent Management
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Principal PartnerKrg Talent Management Nov 2021 - PresentUnited StatesBusiness Services including Executive Search and Talent Management
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Principal & Chief Executive OfficerRobertson Consultant Group Llc Jan 2020 - PresentTampa Florida
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Chief Relationship OfficerBeachtran Llc 2019 - 2020Clearwater, FloridaBoard Director and Investor. Business development and team leadership role with goal to bring Aerial Rapid Transit to Clearwater Beach. MagLev system technology for a Rapid Transit Transportation System. Leading function to develop a multi-use Transit Oriented Development Project
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Vice President & Chief Relationship OfficerNew York Life Insurance Company 2006 - 2019Tampa, FloridaOversee executive leadership of the Chief Relationship Office for the enterprise of 900FTE - Business Development, Client Management, Employee Engagement, Diversity & Inclusion, Talent Management, Coaching and Leadership Development. Directed operations staff of 400+ FTE's managing annual budget of $20M.• Key member of executive leadership team for Strategic Insurance Business unit that has grown to over $1.6B in annual revenue, 900+ employees and 2.2M customers from '94 startup.• Successfully negotiated and launched two additional Lines of Business to exclusive portfolio.• Established Best in Class Contact Center operation at scale, for high volume and high efficiency, to grow sales and revenue.• Collaborated with Marketing to achieve record annual insurance sales for 23 consecutive years.• Jointly led organization to the #1 Direct Marketer position for Life Insurance sales since its launch in 1994 • Provided oversight and leadership of NYL's strategic business relationships with AARP’s 37 million members • Established structure for Diversity and Inclusion Initiatives. -
Corporate Vice PresidentNew York Life Insurance Company 2002 - 2006Key member of Executive Management Team.• Implemented national Agent Lead Generation marketing programs leveraging Direct Response • Supported NYL expansion into International markets in China, India, S. Korea, Hong Kong, Taiwan and Mexico.• Directed growth and expansion of Call Center Sales and Service operation from 150 to 400+ employees, which boosted sales growth by more than 15% annually.• Earned exceptional customer satisfaction ratings and Net Promoter Scores of 88%.
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Assistant Vice PresidentNew York Life Insurance Company 1995 - 2002Oversaw the day-to-day operations of the Call Center and New Business issuance Operations Key member of leadership team in establishing core business model.• Established technology infrastructure and maintained strong customer satisfaction metrics.• Within first operating year, achieved $50M in sales assuming the #1 position in the industry.• Partnered with Westshore Alliance and Tampa Chamber events, promoting the company brand and building rapport with community partners.
Darrell N. Robertson Skills
Frequently Asked Questions about Darrell N. Robertson
What company does Darrell N. Robertson work for?
Darrell N. Robertson works for Krg Talent Management
What is Darrell N. Robertson's role at the current company?
Darrell N. Robertson's current role is Executive Leadership | Business Development | Executive Search & Talent Management | Employee Engagement and Diversity.
What skills is Darrell N. Robertson known for?
Darrell N. Robertson has skills like Direct Marketing, Business Development, Public Speaking, Leadership Development, Employee Engagement, Business Relationship Management, Executive Management, Strategic Planning.
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