Darrell Novak is a Senior Process Engineer at Axio-Logic Solutions Limited. Colleagues describe him as "I met Darrell a little over a year ago working with him on ServiceNow help desk tickets fallen through the cracks that were impacting stakeholders because the support process that once existed had disintegrated during the COVID lockdown. Although we worked for on different campuses and organizations, I was immediately impressed with his willingness to find a solution to a complex business process instead of simply saying “not my problem”. What is even more remarkable, in most cases it was technically not his problem. His actions were noticed by others and over the year, Darrell’s responsibilities continued to grow until finally our paths crossed regularly in various working groups. As the organization upgraded its ServiceNow IT service management solution (ITSM), I watch as he became a true advocate for the customer, the organization’s business processes, a subject matter expert while ensuring this significant effort did not needless break the organization. He was one of the few that intrinsically understood that a tool must support the organization and not the organization change its processes to support the tool. Such a small difference, but a huge impact to daily operations supporting over 17,000 employees. Even more impressive, the migration uncovered support processes and workflows that were not working. Instead of letting others work through the challenges on his own, he actively connected various teams working to solve the problems, so the conditions were set for the enterprise to be successful not just individual stakeholders intent on creating another layer of bureaucracy. Darrell is a tactful senior process engineer (aka knowledge/program manager) that helps decision makers and project leads be successful because of his competency and willingness to connect the right stakeholders to ensure success. I would gladly work with Darrell again. If you need solutions, you need Darrell on your team." and "Darrell is an extremely resourceful IT professional. He was key and instrumental to helping our team reach our goals.. "