Darrell Parker Sr Email and Phone Number

Interfaced and troubleshot servers, analyzed and evaluated IT systems operations Assisted with helpdesk requests; Liaises with corporate IT people as necessary * Works with vendors to solve technical issues as required * Resolved user connection problems; Identified opportunities for system improvements * Ensured network security procedures and policies were implemented and enforced * Monitored and responded quickly to incoming requests relate to IT issues * Maintain computer systems and act as support if any system goes down * The IT Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc.) * Maintained user PCs, including upgrades and configuration as needed * Assist with onboarding of new users * Kept inventory of all equipment, software, and license users * Installed, configured, and upgraded PC software * Developed and executed disaster procedures, and maintained data backups * As an IT Analyst, this role performed other duties assigned by management that fell within the generally expected scope of the position.

Contracted through company with Chapel Hill Carrboro City Schools as a Career and Technical Education System Analyst L3. Duties consisted of analyzing the technology needs for a variety of laboratories with specialized technology needs. Managed, and supervised a team of five interns from UNC College, and CCNA technology program. Collaborated with CTE Director(s) design efforts for mobile laboratories, stationary laboratories which consisted of Mac Server, Mac Mobile Devices, and Mac Workstations Support, Windows XP, 7, 10 Desktop/Mobile devices, and a variety of peripheral devices. All infrastructures found on open directory and active directory network typologies. Provide technical support for usability issues and critical site problems, as needed through Incident Management, and remote monitoring. Gave individual tutorials and workshops in group settings pertaining to new and advancing technology. Other skills included configurations, and utilization of Citrix Client devices. I also maintained Desktop, and mobile devices for local residential clients.

Locally, and remotely provided Desktop and Mobile Device Support for all U.S. Postal Service locations through the utilization of Active Directory, and VPN through Citrix Client. Assisted local, and remote higher-ups with technology needs. Received a variety of additional training for newer needs of clients. Worked with team lead on special projects. Specialized in Secure Docs, Mobile Communications, All Special Peripheral Devices and Postal Applications, Remote Imaging, Tanium, Public Safety Security Clearance, Service Now Ticketing (Incident Management), Peapn Card Devices. Operating Systems consisted of Windows 7, 10, and iOS.