Darrell P. Email & Phone Number

Arlington, VA, US

Vienna, Virginia, US

• Subject matter expert & global administrator for FTC’s Microsoft Intune / Endpoint MDM O365 environment & Azure cloud services.
• Sole contact for Microsoft Intune / Endpoint Manager & O365 services at FTC. Configured the Intune hybrid environment and governed policies, conditional access, configurations, app deployments, updates, images with.
• Addressed and Mitigated security events, vulnerabilities, and remediation efforts within the Microsoft Defender Security Center.
• Utilized Intune and Microsoft ATP to resolve problems found across the environment (laptops, phones, tablets, servers).
• Trained Help Desk Engineers & Analysts on how to support the Intune environment, roll out new devices, enroll devices already in operation, and how to manage FTC’s assets moving forward.
• Managed Active Directory services and resolved issues for the on-prem servers (sever 2012 - 2019) as well as within the Azure cloud environment.

Falls Church, VA, US

• Managed & oversaw all network operations for 22 independent communities. The first point of contact for any network issues, and clearly defined the issues causing said outages or interruptions.
• Conducted site surveys and installed new hardware on sites associated with networking & security.
• Present for all new network cutovers, hardware outfitting, and site expansion associated with IT networks and operations.
• Managed Over 600 devices for 22 independent networks (firewalls, LTE failovers, Layer 3 switches, phone servers). Each location network topology was different, documented and mapped out all networks & technology for.
• Part of the development team that implemented AZURE cloud-based AD. Configured and managed a Microsoft Office 365 environment. Administrator in all aspects of Office 365 including SharePoint, license distribution.
• Configured & managed the remote access that was installed on 250+ PC’s through LABTECH. Patch management conducted with distributed through LABTECH’s MDM system.

Fairfax, Virginia, US

• Utilized SCCM 2012 and IBM BIG FIX in terms of package creation, & patch management.
• Tested to ensure patches and new software applications/releases acted true to the baseline within virtual environments prior to creating deployment plans. After, assist in the deployment of software, scripts, and.
• Tested Microsoft SCCM 2012 & 2007 packages along with IBM Endpoint Manager fixlets (Big FIX)
• Created batch & script files to assist in removing rogue software/applications from thousands of VA computers.
• Researched and presented solutions to address dated and non-compliant backup methodology utilized by several hundred facilities in tandem with the Department of Veteran Affairs.
• Discovered and addressed solutions for vulnerabilities or reasoning that caused VA sites not to be compliant with the government processing standard FIPS 140-2.

Nashville, TN, US

• Sole IT Technician for over 100 end users that work remotely as Pharmacist or within the Pharmaceutical environment for HCA across the United States.
• Utilized SCCM 2007 & 2012 to assist in the deployment of packages created by our SCCM engineers. Utilized applications such as BITLOCKER & PIXI to encrypt windows operating systems and OSD's regularly.
• Commute between 3 HCA facilities to help regulate business wide projects.
• Worked within the REMEDY ticketing system to document, address, troubleshoot, resolve and create repair tickets associated with work done between hospitals
• Lead security admin of multiple hospital applications. Granting access to employees for confidential records, information, & financial billings.
• Conducted regular IT&S security training / awareness with 200+ end users.

US

• Repaired/upgraded computers/printers/phones/tablets
• Processed hardware to be shipped and receive from corporation.
• Trained new employees and, built strong customer relationships with support and care
• Assisted management with process improvement of current system to retrieve better results.

Bachelor Of Applied Science (B.A.Sc.), Computer Engineering

Associate'S Degree, Computer Systems Networking And Telecommunications