Darrell Pugh Email & Phone Number

Austin, Texas Metropolitan Area

Led team in standing up of new training program consisting of 15 separate modules of instruction in under 2 months. Oversaw development of emergent requirement training. Quick results of 26 personnel receiving training in 2 days.Directed training changes to react to downward quality trending. 60+ personnel trained, reversed negative quality trend.Guided Training Needs Assessment and mapping of individual development plans within team programmingExecutive coach focused on employee development through training of managers and supervisors. Supervised performance of the training program to ensure continued success.

Georgetown, Texas, United States

Greeting customers and helping them find lawn and garden products that meet their needs.Answering phone calls and providing answers regarding products in the lawn and garden department.Loading merchandise for customers.Driving a Forklift, Reach Truck and Order Picker to fill customer orders and replace merchandise in store.Restocking the department at the end of the shift.

Austin, Texas Area

Proactively contact and follow up with prospective students via telephone, using PureCloud and email via Microsoft Outlook and Salesforce Classic/1.0 (migrating to Salesforce Lightning).Utilizing Salesforce, manage student applications throughout the enrollment process by using best practices, including follow-up appointments and meeting deadlines.Establish proper expectations regarding the student experience and WGU’s culture.Evaluate students’ academic goals to align with degree program selection.Resolve students’ questions and concerns throughout their enrollment process.Guide students in fulfilling program requirements.Maintain a current understanding of industry needs and degree programs.Remain compliant with standards, guidelines and policies as set forth by WGU and the U.S. Department of Education.

Austin, Texas Area

Design and develop IMI in an XML environment for web-based delivery and stand-alone deliveryDevelop instructional materials according to defined standardsWrite storyboards for technical training using XML toolset, as well as proprietary toolsetWork with team of ISDs, subject matter experts, multi-media developers and graphic artists to produce effective and engaging instructionFollow Agile principles for iterative developmentDocument and track IMI development using a project management systemParticipate in all phases of the instructional design process from front end analysis to deliveryCreate instructional support materials, as neededAct as a peer reviewer, as needed

Sheppard Afb

Instruct both American and International students on maintenance management and man-hour reporting; safety (electrical, equipment, and personnel); publication, principles of electricity and electronics; circuit schematics and symbols; solid state electronics and electrical test equipment; common hand tools and soldering techniques which facilitates maintenance of specialized systems on fighter, fighter bomber and bomber aircraft, (i.e., A-10, F-15, F-16, B-52, B-1B and other aircraft specialized systems). In addition, instruct on items such as automatic weapons, inspection and maintenance, maintenance and loading of a gun system, bomb and missile preparation, loading and unloading, missile launching system components, related electrical and mechanical release systems functional/operational checks of the external and high-density bombing systems, use of special tools, test equipment and aerospace ground equipment, use of technical orders to teach wiring schematics/diagrams for the purpose of troubleshooting aircraft armament systems and bomb/missile loading and unloading procedures.

Sheppard Afb, Wichita Falls, Tx

Instruct both American and International students on maintenance management and man-hour reporting; safety (electrical, equipment, and personnel); publication, principles of electricity and electronics; circuit schematics and symbols; solid state electronics and electrical test equipment; common hand tools and soldering techniques which facilitates maintenance of specialized systems on fighter, fighter bomber and bomber aircraft, (i.e., A-10, F-15, F-16, B-52, B-1B and other aircraft specialized systems). In addition, instruct on items such as automatic weapons, inspection and maintenance, maintenance and loading of a gun system, bomb and missile preparation, loading and unloading, missile launching system components, related electrical and mechanical release systems functional/operational checks of the external and high-density bombing systems, use of special tools, test equipment and aerospace ground equipment, use of technical orders to teach wiring schematics/diagrams for the purpose of troubleshooting aircraft armament systems and bomb/missile loading and unloading procedures.

Cedar Park, Tx

Operated school bus in a safe manner in accordance with Department of Transportation and Leander ISD regulations. Adhered to established schedules and maintain order, safety, and discipline while students are on the bus. Performed all pertinent safety inspections before and after operation of the bus. Maintained all required paperwork and submit to proper agencies when complete. Correctly followed established procedures in operation of two-way radio operations. Performed emergency evacuation procedure drills when required by Leander ISD policy. Coordinated with parents and school officials, when needed, to maintain standards of behavior of students riding bus.

Austin, Tx

Provided technical assistance to individuals primarily through telephone interaction in a high volume nationwide dynamic call center environment. Addressed wide range of issues/problems that require unique solutions by applying the tax code to assist taxpayers in understanding and meeting their tax responsibilities. Secured, analyzed and protected sensitive personal and financial information. Make determinations and used sound judgment to resolve taxpayer disputes and delinquency issues. Developed, analyzed and evaluated information involving the research of over 142,800,000 (tax year 2010) computerized records by accessing multiple online/database systems.

Somerset, Kentucky

Managed client base of 600 plus people placed in court ordered probation. Initiated client file in statewide database, allowed tracking of all pertinent information regarding their individual case. Performed random drug screens, when required, and testified in court cases regarding results of those screens. Processed client payments, posted restitution payments and routed to correct agencies. Coordinated with county agencies and assisted them in performing random drug screens for their clients on monthly basis. Performed duties as office manager in office manager’s absence.

Seymour Johnson Air Force Base, Goldsboro, Nc

Planned, organized, and directed 80 aircraft armament systems employees maintenance activities on 26 assigned fighter aircraft valued at 1.1 billion dollars. Designated properly trained technicians and supervisors to support safe handling, installation, removal and checkout of over 57 million dollars of equipment on assigned aircraft. Oversaw and coordinated budget development for armament section. Established and evaluated performance and training standards, maintenance controls, and procedures. Checked methods and techniques used to load and unload munitions on aircraft, to repair and maintain aircraft release and gun systems, and to maintain, repair, and modify associated equipment necessary to execute over 5,200 flights and 7,200 flying hours yearly. Ensured compliance with policies, directives, and safety procedures. Analyzed productivity and work quality. Evaluated operational efficiency of aircraft guns and munitions systems, and recommended modifications. Determined probable effect of modifications on future maintenance and operational requirements. Provided technical expertise when needed on complex troubleshooting tasks Initiated annual performance reviews, edited subordinate performance reviews, proofed for accuracy Submitted promotion packages and awards for subordinates

Elmendorf Air Force Base, Anchorage, Ak

Trained employee, both in traditional classroom settings and on actual airframe and equipment, in areas such as advanced concepts of mechanics, electronics, and ballistics applying to munitions launch, release, suspension, fusing, and arming systems, and aircraft gun systems. Taught the proper use of precision measuring tools and equipment along with common hand tools; advanced interpretation of schematics and wiring diagrams; concepts and application of aircraft maintenance directives; per Occupational Safety Health Administration (OSHA) guidelines the proper handling, use, and disposal of hazardous waste and materials.

Sheppard Air Force Base, Wichita Fall, Tx

Graduated 340 students into Air Force; trained in areas such as basic concepts of electricity; principles of physics, mechanics, electronics, and ballistics applying to munitions launch, release, suspension, fusing, and arming systems, and aircraft gun systems; use of precision measuring tools and equipment along with common hand tools; interpreting schematics and wiring diagrams; concepts and application of aircraft maintenance directives; nuclear and nonnuclear munitions loading and safety procedures; per Occupational Safety Health Administration (OSHA) guidelines the proper handling, use, and disposal of hazardous waste and materials.

Nellis Afb; Misawa Ab, Japan; Whiteman Afb, Mo; Raf Lakenheath, Uk;

Loads and unloads nuclear and nonnuclear munitions, explosives, and propellant devices on aircraft. Manages, controls, maintains, and installs aircraft bomb, rocket, and missile release, launch, suspension, and monitor systems; guns and gun mounts; and related munitions handing, loading, and test equipment.

Bachelor Of Science (B.S.), Occupational Education, 3.5

Activities and Societies: Since being on active duty in the Air Force took up a lot of my time for extra-curricular activities, I focused.

Bachelor Of Science (B.S.), Technical Management, 3.65

Since I was a working adult, like every student at DeVry in some fashion or another, I worked full-time and attended classes when I needed.

Associate Of Arts (Aa), Instructor Of Technology And Military Science

While attending the CCAF, I was a member of the Aircraft Armament Community whose job it is, is to maintain the armament (weapons) systems.

Associate Of Arts (Aa), Aircraft Armament Systems Technology

High School, General, Top 10% Of Class Of 200+

Activities and Societies: I was involved in football, cross-country track, track and field, and cheerleading.I participated.