Darrell Ragland Email and Phone Number

Provided coaching and counseling to leaders on performance feedback, directed weekly partnership meetings between store and warehouse leadership focusing on safety and metrics, doubled weekly metric output in four months through employee involvement and instituting continuous improvement concepts, developed building safety standards, introduced Six Sigma standards to building layout, customer damage claim resolutions, developed employee incentive program to increase productivity, guarantee of satisfaction of high risk customers, established new employee mechanisms to decrease retention, Ultipro Payroll, developed action plans that consistently improved inventory variance, fostered change among leadership involvement and teamwork, supported and assisted associates during personal challenges, offering necessary support and guidance to leadership, Conducted confidential investigations into allegations of misconduct, following a thorough and unbiased approach to protect the associate’s and the company’s interest, payroll checks and adjustments via Ultipro, led the resolution of various associate relations issues, determining appropriate disciplinary actions when necessary, diagnosing and resolving complex matters involving team dynamics in the workplace, diagnosing and resolving complex matters involving team dynamics in the workplace, participating in unemployment hearings, completing new hire on-boarding process, assisting associates with online benefits

Conducted thorough and unbiased investigations into allegations of misconduct while applying comprehensive understanding of employment laws and regulations, safety audits, cross-dock execution, 5S audits, associate rosters, human resource relations, shift recaps, sort organization, associate coaching, area manager task assignments, labor tracking, applying continuous improvement concepts, logistics team relations, floor layout plans, inbound/outbound dock management, project presentations, leadership evaluations, shift tradeoff meetings, Trouble Ticket submittals, doubled sort freight processing benchmark standard, record breaking sort oversize freight processed, streamline processes to exceed benchmark expectations, development of lean projects that drive continuous improvement principals, driving force behind team value optimization, leadership development, shift planning, freight forecasting, communicating disciplinary actions to associates, Instructing a team of two managers and fifteen supervisors, managing shifts of 100k incoming and outgoing packages, applying lean concepts to support no package left behind idea, initiating planning and executing project methodology, conducting complex presentations during HR investigations which led to appropriate decisions to protect interests of the firm as well as associatesKey Results: Supervised up to 350 onsite team members exerting a positive influence on company field procedures, customer satisfaction and revenue, while implementing team values.

Inventory reduction, process improvement, teaming with labor relations division to develop and implement HR principals, prepared documentation of associate situations in a legally appropriate manner, stock requisitions, product procurement, stock usage forecasting, contract setup, vendor relations, team member coaching, accident reports, inventory cost control and analysis, budget reduction, union and labor relations, annual performance evaluations, payroll management, weekly departmental metrics results, Instructing a team of one supervisor and fifteen team members, management of a six million dollar inventory, development of multi-million dollar contracts, continuous team learning and growth, rectification of accounting finance dilemmas, federal grant fund dispersal, successful results of union hearings, developed and implemented HR programs and activities to enhance overall morale, job satisfaction and associate safetyKey Results: Instituted departmental policies, procedures and guidelines, producing team and individual growth, while increasing productivity and decreasing costs by twenty percent.  Successfully established multi-million dollar contracts through multi-departmental coordination, planning

Designed new strategy for regular evaluation and liquidation of dead stock by comparing inventory to current fleet and selling at auction, cutting inventory from $14M to $5M and freeing up funds for budgeting process, implemented procurement strategies that increased productivity and decreased costs by 20%

Freight scheduling, route planning, leading daily loss prevention meetings, safety training, employee scheduling, customer service, implicating lean concepts, freight load management, weekly team meetings, hazardous freight management, equipment assignment, freight loss prevention, maintenance reports, dispatching, daily freight forecastsKey Results: Fostered teamwork/continually exceeded expectations in customer service, personal efforts were cited as the driving force behind new business and customer retention, doubled my salary within 3 years.Over ten million dollars in freight transported daily, employee of the month for exceptional service & leadership, continually exceeded team KPI’s in customer service