Darrell Reed Email & Phone Number

Richmond, VA, US

Richmond, Virginia Area

• Responsible for reviewing files for adherence to underwriting standards and ensuring completeness of underwriting submission, ordering AUS, clearing conditions and communicating with third parties
• Act as a liaison between client, loan officer and/or realtor, underwriters, closers and other internal and external partners to collect necessary documentation
• Ability to use Empower and successfully use critical thinking and analytical skills to examine credit reports for loan processing
• Able to meet monthly performance metrics (productivity/quality), and satisfactory client delight customer survey scores
• Comfortable multitasking in a high volume stressful environment

Chesterfield, Virginia

• Provides intricate loan support such as loan reconstructions, payment reversals, loan modifications, construct amortization schedules and correct loans that were disbursed incorrectly
• Consistently provides quality service to members and all co-workers throughout the Credit Union with an emphasis on loans and serves as a help desk for Interact (troubleshooting upload errors, etc)
• Manages credit disputes that are received via written correspondence or E-Oscar
• Researches and responds to complex inquires related to loans, including credit cards, mortgage products, collection accounts, bankruptcies, legal actions, and credit disputes
• Answers and researches calls regarding Credit Card Re-pricing Strategy - including approving rate changes within the scoring range set for team
• Resolves any member issues coming directly from the member, Contact Center, Branches, AVP & EVP Member Services and CEO all inclusive of share and loan products

Richmond, VA

• Established member relationships through quality service and cross selling VACU products and services to meet member needs
• Facilitated Sales and Educational training for various frontline departments in the areas of Sales and Operations as well as one on one coaching
• Followed sales and service member interaction model to meet member needs and make appropriate recommendations
• Partnered with Membership Development on various SEG’s and Seminars
• Partnered with Area Branch Management to pilot a loan program offering pre-selected equity products as a new approach to VACU lending
• Wrote and submitted proposal for new Sales and Service advanced training model for frontline staff

Richmond, VA

• Received Financial Services Advisor certification through First Market Bank's program with mastery in Sales, Service, and Operations
• Accepted into First Market Bank's First Forum mentoring ship program with Dealer Finance
• Generated 40% of new branch business by promoting the bank's products and services and engaging customers through appropriate sales activities (PAs, Aisle Marketing, Outbound Calling, and Customer Needs Assessments)
• Participated in the Bank's customer relationships by identifying existing and potential customers needs and referring to other lines of business
• Effectively and efficiently handled the processing of account openings, account transactions, account maintenance and credit requests
• Promoted the branch's overall growth through the development and retention of new and existing customers