Worked independently and as lead support for special projects.Worked with sales team in establishing new customer accounts.Solved customer relations problems related to onsite service.Provided major account specific technical support for field staff.Helped writing technical support instructional documentation.Provide technician field training for new hires.Team member of the CompuCom emergency response team who responded to catastrophic events. Assisted in developing customer response procedures for catastrophic events.Team member of an emergency response team developed to respond to customer needs in the event of a catastrophe.Equipment supported Dell PCs, IBM PCs and printers, IBM mainframe controller and printers, Hewlett-Packard PCs and printers, Lexmark printers. Provided vacation relief nationwide for Support Specialists as assigned by CompuCom

Provided onsite customer service and repair for equipment failures within Mississippi.Scheduled routine preventive maintenance.Provided customer support for internal helpdesk. (located at customer site)Team member of the Dataserv emergency response team which responded to catastrophic events. Assisted in developing response procedures for such events.Originally I started work for Dataserv, the company was sold to Wang Laboratories in 1996. After several acquisition and mergers Wang Laboratories re-organized and was known as WangGlobal. In mid 1999 WangGlobal was acquired by Getronics. In mid 2007 Getronics was sold to Royal KPN. In June 2008 Getronics KPN's North America operations were sold to CompuCom.

Provided bench and on site service on PCs, printer and plotters for central Mississippi.Worked with sales staff on customer installations and upgrades.

Provided bench and on site service on PCs, and printers.Worked with sales staff on customer installations and upgrades.Handled direct parts sale to corporate and governmental customers.General warehouse and delivery duties.