Customer Care Professional Ii
*Responsible for receipt and ownership of Customer issues and requests. Review, analyze and resolve customer inquiries in a first call or contact resolution. Responses should be timely and consistent and within established guidelines. *Edit customers account information. Within established guidelines, makes decisions on ways to update the accounts that will ensure customer goals are being met. Interpret and answer customer questions and concerns. *Review issues and/or needs, identify trends, and make decisions and recommendations on how to resolve issues. Set up and support customers with appropriate technology requirements. Lead and manage account changes such as inventory consolidations, establishing departments, including account maintenance and record classification projects. Receive and resolve customer invoice and billing related questions.*Generate proprietary customer reports such as activity reports and negative growth for Account Managers. *Interacts with Supervisor, Manager and other departments for purpose of resolving customer concerns and needs. Ensure all interactions with customers (both internal and external) are professional and courteous. *Ensure prompt completion of all service requests in accordance with service level agreements. Support customer needs received through Account Management or other internal teams.
