Darrell Russell Email & Phone Number

Chicago, Il, Us

CTA Mission Statement:CTA Transit Operations is dedicated to delivering optimal transportation to the communities we serve. We do this by providing reliable, on-time service to our riders, ensuring the safety of our customers and employees, and developing strategic partnerships with internal and external stakeholders to provide solutions to improvements and communication and service technology.

Lombard, Illinois, Us

Lombard, Illinois, Us

San Francisco, Ca, Us

Dallas, Texas, Us

Effectively manage on-time performance and driver availability.Effectively manage all call center functions.Effectively manage customer relations through both direct contact and outreach programs.Identify, select, train and mentor location staff.Effectively and frequently communicate with location staff and support team members.Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.Contributes to maintain the safety culture of the division.Maintain client contact routinely to meet or exceed expectations.Assist with conducting periodic departmental audits.Daily, weekly and monthly review of key operational metrics.Implement, promote and adhere to company policies and procedures.Participates in location labor and employee relations activities.

Dallas, Texas, Us

Conduct site checks and road observations according to client and local policy. Document findings accordingly and provide necessary reports to project staff.Conduct wheelchair securement and vehicle cleanliness checks on in service vehicles.Monitor street operations for on-time performance and schedule and route adherence.Provide customer information for site personnel and at key locations.Respond to accidents and incidents assisting to manage the situation as well as collecting all required information, assist dispatch and operations staff in resuming service levels according to contract specifications and minimizing passenger disruptions.Accompany operators to medical facilities as required after accident or injury, ensure proper administration of post-accident drug and alcohol testing.Fill vacant shifts as necessary to ensure full service delivery.Conduct gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections.Identify potential rerouting required as a result of traffic, construction or accident situations.Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.Assist operators with service or passenger problems.Assist dispatch and maintenance staff with vehicle change outs that occur in the field.Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards and provide feedback to be incorporated into daily operations procedures.Assist in determination of preventability of accidents and incidents and make recommendations for future training based on individual events or on system trends.Accurately document all field observations and ensure file maintenance.

Lombard, Illinois, Us

Drive one of several different transit buses or vehicles in a safe, courteous, and reliable manner throughout the service area within a daily assigned time schedulePerform pre/post trip vehicle inspections as requiredStop at designated points to load and unload passengersAssist in the boarding of passengers using wheelchairs or other mobility aids and properly secure wheelchairs and scootersNotify dispatch of deviations, overload, accidents, passenger incidents, medical/behavioral problems, or bus mechanical/electrical troubleAssure that fares are deposited into the fare box and dispense informationAdvise passengers of rules and regulations when necessaryComplete and submit written reports concerning passengers and all accidentsOperate on-board computer fare boxes and destination signs

Washington, D.C., Us

EIN #04564962, Door to door Mail Delivery, and bulk mail box truck pick up.