While working retail I was successful in setting and exceeding company standards such as:- Units per Transaction (UPT)- Sales per Transaction (SPT)- Daily/Weekly/Monthly Customer Conversion Rates- D/W/M Sales Budgets- Weekly/Monthly Customer Satisfaction RatesI also was successful in using my time management and work delegation skills to aid me in managing and training staff in multiple locations such as:- Guess (3 Stores within Outlet Area)- Responders (5 Locations throughout Prairie Provinces)Aside from Retail Sale, Management, and Customer Service experience I have also received training through the Manitoba Government as a Cognitive Behavioral Therapist. Some of these training modules included:- Critical Interventions and Crisis Management (CICM)- Non-Violent Crisis Intervention (NVCI)- Applied Suicide Intervention Skills (ASIST)- Healthy Communications and Relationships (WCR)These modules have helped me create a well diversified ability to succeed when training others and have helped me create a solid work ethic that has produced solid results in every aspect I have applied them to.
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Customer Service CoordinatorTjx Canada – Winners, Marshalls, Homesense Jun 2020 - May 2022Winnipeg, Manitoba, CanadaTrain new staff on sales floor practices such as Customer Service, Product placement/knowledge, cashier and register use.Kept up to date with customer feedback to ensure better quality of service within the store.Opening and closing responsibilities included cash office verification, register verification, closing and opening the store with and without manager assistance.Altering schedules when needed: ex. sick calls, no shows, emergencies. -
Co ManagerGuess?, Inc. Nov 2018 - Dec 2020Winnipeg, Manitoba, CanadaTrained new staff in sales, presentation, register use, and standards/practices under stores protocols.Remodeled and redid visual store presentation bi-weekly to ensure new product was displayed and sales were generated.Weekly status updates on sales to see what has sold and what hasn't in order to prioritize the top sellers and regenerate sales for store.Customer service provided in store, on phone, and online to help ensure the customers were taken care off and would return for more sales. -
Regional ManagerResponders Pest Control Jun 2015 - Jul 2018Winnipeg, Manitoba, CanadaUse of controlled pesticides for the extermination of such pests as bed bugs, ants, spiders, wasps, and other various insect pests. Also use of traps to capture animals such as raccoons, skunks, mice, rats, strays, etc. Office operations included answering phone calls, emails, and voicemails regarding possible business endeavors. Payroll, scheduling, and equipment upkeep were essential. Customer service responsibilities included handling customer questions, complaints, and concerns to services provided. Responding quickly to urgent, and emergency issues for both clients and employees. Also created and demonstrated Bed Bug Prevention and Awareness seminars for business and private clientele.
Darrell Sinclair Education Details
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Sociology
Frequently Asked Questions about Darrell Sinclair
What is Darrell Sinclair's role at the current company?
Darrell Sinclair's current role is Management / Customer Service Specialist.
What schools did Darrell Sinclair attend?
Darrell Sinclair attended University Of Manitoba.
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