Darrell Sizemore Email and Phone Number
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A roll-up the sleeves, performance bulldog with a competitive and results-oriented mind-set. An inspirational leader that leverages decades of operational experience, pragmatic strategy, analytical rigor, collaborative communication / decision making, process-improvement, and change management to deliver best in class results. A level-headed, deep-keeled personality that can navigate challenging situations in high-growth, high-yield, and high accountability operational environments. A passionate, motivational, and skilled mentor / developer of talent. A team-oriented influencer with the ability to build robust, mutually beneficial business relationships at all levels. A trusted, reliable, and ethical team member.CORE COMPETENCIES• Inspirational Leadership • Sales Enablement• Customer Experience• P&L Management • Strategy & Tactics• Process Improvement / Playbook Development• Analytics / C-Suite Reporting• CRM & Funnel Management• Outside & Inside Sales • Inbound & Outbound Operations • Contact Center Software, IVR & Call Routing• Compensation & Incentives• Client & Stakeholder Relations• M&A / Expansion & Growth• New Business Development• Change / Crisis Management• Team & Culture Building• Recruiting • Training & Development• Workshops / Materials• Marketing• Voice Analytics• Quality Assurance • Licensing & Appointments• GSD / High-Bias Towards Action• Resourcefulness & Autonomy• CommunicationMarket & Industry Experience• B2B & B2C• Telecom / Wireless• Home Services• Residential / Commercial Security • Residential / Commercial Mitigation & Restoration • P&C, Health, & Life Insurance • Consumer Financial Services• Merchant Services • Web Hosting, Registration, & e-Commerce• Automotive • Fundraising & Non-Profit
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Vp Inside Sales: Contact Center Operations & MarketingUnited Site Services Sep 2023 - PresentWestborough, Ma, Us•Responsible for $220M+ B2C & B2B inside sales operations for a 200+ Sales Acquisition Agents and sales operations staff across •Oversee Training, Ongoing Education, Sales Leadership, Workforce Management, Sales Operations, Quality Assurance, Business Improvement, and Customer Service teams for Inbound & Outbound operations•Upgraded and improved existing processes and methodology and use best practices to drive performance and profitability•Partnered with key stakeholders to identify opportunities for improvement and process redesign to optimize contact center capabilities•Aligned, improved, and expanded call center operational plan to align with overarching company goals•Increased OB Prospecting Team Productivity and Orders Generated by 150% and 182% YoY respectively•Improved IB Sales Conversion and Average Order Value by 63% and 38% YoY respectively
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Senior Vice President Sales OperationsCenterfield Sep 2020 - May 2022Los Angeles, California, Us• Responsible for $200M+ B2C & B2B sales center operations of a 2,000+ Sales Acquisition Agents and operational support staff across 5 geographies, 4 verticals, and 20+ partnerships• Led Training, Ongoing Education, Sales Leadership, Workforce Management, Sales Operations, Quality Assurance, Retention, Service, and Facilities teams for Inbound & Outbound operations• Aligned, improved and expanded call center operational plan to align with overarching company goals• Partnered with key stakeholders to identify opportunities for improvement and process redesign to optimize contact center capabilities• Upgraded and improved existing processes, methodologies, and best practices to drive sustainable performance and profitability• Trickled goals down to individual departments and teams to ensure monthly / quarterly goals were executed with performance management plans / scorecards and improved commissions schedules and sales incentive programs• Created and implemented reporting tools and controls to capture performance measurement in real-time• Provided ongoing analysis of operational effectiveness and efficiencies to drive continuous performance improvements• Built infrastructure to support growth, including the requisite people, processes and systems• Create a sales-oriented call center with a focus on efficiency, quality and conversion• Identified, selected and implemented technology, systems, processes, and training to improve performance and deliver on growth plans• Liaisoned with partners to continuously align sales practices and techniques with client’s products and service offerings• Improved succession planning to better retain and utilize internal talent by development of a leadership and management training team• Spearheaded onboarding of e-learning platform and training content -
OwnerFull Funil Business Services Oct 2019 - Sep 2020Provided business development support and services: brand development, website design, online marketing campaign management, analytics, funnel optimizations, sales enablement and leadership development programs. -
Vice President Sales OperationsRed Ventures 2004 - 2019Fort Mill, Sc, Us★ Site Operations – led a team of 40+ support staff and 1,500+ sales professionals across 5 locations and multiple campaigns★ Sales Strategy & Performance Management – drove best in class sales performance across consumer and commercial sales team, generating record annual EBITDA performance of $125M ★ Compliance & Customer Service – managed industry-leading results in quality/regulatory compliance, customer care and retention for insurance/consumer/business services, attaining #1 position with ACSI for overall customer service★ New Vertical/Partner Development – principal leader on operational development of over 20 partnerships, fostering growth from 18 Sales Agents to over 2,000★ New Site Launches / M&A – oversaw sales center integrations and operational improvements for multiple new center stand-ups and mergers/acquisitions, responsible for reducing operational overhead by more than $2M annually -
Director Of Sales OpsWest Corporation 1994 - Jul 2004Omaha, Ne, Us★ Site Operations – oversaw remote outbound call center operations – 300+ sales & 25+ support staff across 15+ campaigns★ New Site Launches – led “seed” teams and early operations across 10 new OB centers★ Leadership Training University – lead role in instructional design and facilitation★ Training & Development – owned strategy and innovation for transforming on-boarding practices, reducing early employee attrition and driving significantly higher performance trajectories★ Client Retention – played point role with at-risk partnerships to drive immediate & sustainable performance/quality improvements★ Outside Sales Operations – managed AT&T Feet on Street Small to Mid-size Business Acquisition (DFW)
Darrell Sizemore Skills
Frequently Asked Questions about Darrell Sizemore
What company does Darrell Sizemore work for?
Darrell Sizemore works for United Site Services
What is Darrell Sizemore's role at the current company?
Darrell Sizemore's current role is Vice President of Inside Sales: Contact Center Operations & Marketing.
What is Darrell Sizemore's email address?
Darrell Sizemore's email address is ds****@****eld.com
What is Darrell Sizemore's direct phone number?
Darrell Sizemore's direct phone number is +170422*****
What skills is Darrell Sizemore known for?
Darrell Sizemore has skills like Leadership, Sales, Training, Management, Marketing, Recruiting, Call Centers, Customer Service, Sales Operations, Sales Management, Call Center, Account Management.
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