Darrell Swan Email & Phone Number

-Provides exceptional training to staff in the areas of customer service, product knowledge, brand awareness, merchandising and closing sales-Preserves William Sonoma’s prestigious status by working with others in implementing strategic strategies and retaining the customer focus and satisfaction culture-Model sales performance for retail associates-Holds staff accountable to maintain store presentation and support brand consistency-Assisted in the hiring and retention of store staff

Pioneered marketing and sales campaign which was directed towards young men in high school and college who attended formal dances and social gatherings, which resulted in a 300% profit increase and made Al's Tuxedo one of the leading formalwear stores for men in the San Fernando Valley for several years As a result of providing superior customer service and competitive prices, ran a successful business fueled by repeat customers.Managed all aspects of the company's daily operations including preparing sales reports, handling client relations, and monitoring overheadDeveloped and maintained business relationships with suppliers, vendors and competitors Responsible for preparing staff schedules, controlling costs, and interviewing and terminating employeesMerchandized and maintained floor appearance

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(Scheduling and Customer Service) Personally handled all customer service issues for the company, which entailed speaking to various doctors and having an intimate knowledge of dentistry, resulting in higher customer satisfaction and 35% increase in repeat businessReported concerns directly to the CEO of the company and provided recommendations on ways to improve defective processesDemonstrated excellent leadership behavior and displayed extreme professionalism, which provided the opportunity to become Lab Scheduling and Customer Service Manager within two weeks of employmentResponsible for creating and managing the daily activities and schedules of all lab technicians

Identified the need of cell phones in the movie and television market and was one of the first to pursue this industry in Southern California targeting studios to sign up corporate accounts, which increased my territory earnings by over 50%Exceeded company's expectations in acquiring new accounts and was recognized with various sales accolades for being one of the most profitable Accounts Managers in my regionMaintained current accounts and informed clients of any new equipment or plans that could met their growing needs or that were more costs effective than current plans or equipmentPrepared and conducted sales presentations for prospective clients

Estate Jewelry AuctioneerMotivated sales staff and implemented new strategies including the redesign of all advertising material, which lead to the increase of sales by 45%Traveled across the country to conduct and host numerous jewelry auctionsResponsible for generating weekly sales reports and handling consumer inquiries and concerns

Liaison between players, coaches and trainers in all matters of publicityAccumulated autographed memorabilia for corporate sponsors and guests, and responsible for all VIP tours of the stadium

Auctioneering Degree And License

Speech Communications

Activities and Societies: Zeta Beta Tau Fraternity Inter-Fraternity Council

Education record