I have fifteen years of experience providing value to various organizations through information technology services. My role was to be the person chosen to perform a task when my boss' reputation was at stake. My primary focus is on the outcome of the user experience. Does the technology provide the necessary value to the employee that is using it? If not what are the gaps? Does the technology fall short or does the user process and training need to be improved? In doing so, I look at the support processes behind this. Does our help desk support protocol meet the needs of the employees? When we implement new technologies, does it meet the utility requirements? Do we provide adequate training? As I've taken on ever greater responsibilities, I've focused on business processes and human behaviors. Before I embark on something, I like to build a framework within which to make decisions. As such I enjoy researching and learning about efficiency, motivation, behavior modification, change management and espirit de corps. I've promoted concepts developed by Stephen Covey and W. Edward Deming and I've been an advocate of Earl Nightingale's philosophy of achieving success through the delivery of value. As with many other IT professionals, I often stand on a virtual frontier of responsibility and duty. I can say at this point that I have the moral and professional compass to blaze a trail through that morass of need, ego and logistical pitfalls and then turn around and build order out of the chaos for those who follow.
Listed skills include Training, Information Technology, Active Directory, Program Management, and 5 others.