Darrell Underwood Email & Phone Number

Dallas, Texas, United States

Solid accomplishments in managing a top-notch travel department which includes airline, hotel and car rental/hire bidding. Strengths in leadership, team building, written and oral communications, presentations, relationship building, proposal/policy writing, cost analysis, data analysis, process improvements, global sourcing, RFP and troubleshooting. Significant insights into travel industry trends as it relates to technology.

A seasoned professional with practical experience in and solid understanding of a diverse range of business management applications including Global implementation, Account Management, market analysis, air, car and hotel RFP’s , quality assurance, customer-oriented employees. High-caliber presentations, negotiation and closing skills.

 Booked Domestic and International travel Provided consultancy and solutions to satisfy corporate clients polices and business requirements Inside service representative (Customer Service) customer comments, customer complaints and resolutions Responsible for on boarding, coaching, motivating, training, conducting performance evaluations and completing payroll for staff Point of contact for client Operation Management Monitored activities of operation and made recommendations for improvement Reviewed and reduced controllable expenses Managed daily operations

 Completed domestic and international travel reservations Regularly facilitated new employee and other training classes Participated in regional marketing events and blitzes  Lead in Master Call Control monitoring agent productivity levels