Darrell Vickers Email & Phone Number

Wellington, Nz

New Zealand

I lead a team of experienced Motor Specialists and manage relationships with 100+ motor repairers throughout New Zealand. My team is part of our assessing function and is responsible for working with our motor repairer network and claims teams to assess damaged vehicles and support the reinstatement process for our IAG customers. As a team, we are firmly focused on effectively communicating at all stages of the repair process to help get our customers back on the road quickly and to identify… Show more I lead a team of experienced Motor Specialists and manage relationships with 100+ motor repairers throughout New Zealand. My team is part of our assessing function and is responsible for working with our motor repairer network and claims teams to assess damaged vehicles and support the reinstatement process for our IAG customers. As a team, we are firmly focused on effectively communicating at all stages of the repair process to help get our customers back on the road quickly and to identify and implement customer-centic business improvements. I engage with my team frequently and seek to establish and foster relationships with the wider insurance and motor repair industry. This multi faceted approach to leadership supports continuous improvement and the delivery of world class customer outcomes. Show less

New Zealand

When I started in this role, my team of 16 experienced AMI Personal Insurance Consultants (PIC) were in a transitionary phase following the closure of our AMI branch network. My initial focus was to build strong relationships with my people who are all home based and support them with their immediate needs. I did this through frequent individual and team engagement where I first listened to how everyone was feeling before setting clear expectations and developing our vision for the future… Show more When I started in this role, my team of 16 experienced AMI Personal Insurance Consultants (PIC) were in a transitionary phase following the closure of our AMI branch network. My initial focus was to build strong relationships with my people who are all home based and support them with their immediate needs. I did this through frequent individual and team engagement where I first listened to how everyone was feeling before setting clear expectations and developing our vision for the future. I successfully led my initial team through the transitionary phase and pulled together a new team of 30 home based PIC to form our specialist admin function. This function is responsible for completing proactive specialist reviews of our existing personal lines and farm business to ensure our policies fully meet the needs of our customers. Show less

Wellington & Wairarapa, New Zealand

I worked with senior leaders to develop performance frameworks and tools, facilitate and monitor planning, lead and contribute to large programmes of work and provide governance and process improvement support to all teams within our claims business including: Claims Operations, Motor Assessing, Loss Adjusting, Supply Chain, Fraud & Investigations, Claims Collections & Asset Disposal and our wholly owned subsidiary Repairhub.

Wellington & Wairarapa, New Zealand

My role in the Claims Quality team was responsible for leading quality assurance for our operational partnering program of work. I focused on proactively managing our partnerships by engaging regularly with key stakeholders both on and offshore and by providing regular quality assurance reporting to all senior managers. This information delivered meaningful insights and supported discussions around IAG’s opportunities for improvement. As Lead Operational Partnering Facilitator, I spent… Show more My role in the Claims Quality team was responsible for leading quality assurance for our operational partnering program of work. I focused on proactively managing our partnerships by engaging regularly with key stakeholders both on and offshore and by providing regular quality assurance reporting to all senior managers. This information delivered meaningful insights and supported discussions around IAG’s opportunities for improvement. As Lead Operational Partnering Facilitator, I spent 6-weeks in Pune, India during 2018, delivering our knowledge transfer programme, which underpins IAG’s offshore operations across multiple divisions. As a direct result of delivering this initiative, I was internally head-hunted as the NZ Subject Matter Expert (SME), and subsequently travelled to Delhi in 2019, and thereafter to Manila, where I successfully led the knowledge transfer and full implementation for the Digital Classification team and Consumer Property Claims team. I have successfully led 100+ staff through accreditation and enjoyed working with WNS, EXL, EY and multiple stakeholders within IAG NZ and AUS to develop mutually beneficial partnerships. Show less

Wellington & Wairarapa, New Zealand

As part of the intermediated claims team at IAG I was responsible for managing a portfolio of personal and commercial claims for some of New Zealand’s leading banks and brokers.

Wellington & Wairarapa, New Zealand

I was responsible for managing the Wellington region with a focus on developing and maintaining strong business relationships. I worked closely with the National Sales Manager to establish a strategic partnership with the Vodafone retail network. This ensured prompt customer engagement and enabled business growth in the Wellington region.

I supported three local State branches in the Wellington region with a focus on business growth and retention. Our success was achieved through effectively managing and developing strategic relationships with the local community and businesses nationwide. When the decision was made to close the State branch network I was given the opportunity to lead the team through operational change and worked with the Regional Sales Manager to ensure everyone was supported through the transition.