Darrell Webber Email & Phone Number

Provided phone, onsite, and remote technical computer and network support for all staff and faculty users using a variety of software\hardware solutionsKnowledgeable in supporting biomedical, healthcare application, application training or software support.Able to use interpersonal skills to communicate orally and in writing within a diverse group of healthcare, military, and paraprofessionalsFamiliar with managing health care programs and clinical practices as well as general principals as it relates to a medical environmentManaged system projects from beginning to end in support for physicians, nurses and staff Configured mobile devices such as iPhones, Blackberries, and VPN devices Provided support for end-users in Microsoft Office including Outlook email Supported the rollout of new applications, set up new user accounts and profiles dealing with password issues, responded to issues within agreed time limits

Used Active Directory to configure and manage access accountsSuccessfully analyzed, researched, and resolved simple to complex network problems associated with PC's, printers, and software/hardwareInstalled anti-virus software, critical system updates, and system backups; effectively safeguards machines from malicious attacksProvided phone support to attempt a first contact resolution; used onsite troubleshooting to resolve escalated calls as a 2nd level support technicianTroubleshot classified and unclassified networksPerformed computer technical support in a high volume call center environment

Educated adult learners in how to troubleshoot and repair computers and printersPrepared status reports and metrics that kept clients, technicians, and upper management informed of operations statusSupported USAF College and medical divisions with advanced technical issuesLead special projects in support of expedited military organization requirementsProvided first line technical support in regards to account administration, distribution of software and documentation, and routine network maintenanceResearched, monitored, and maintained systems and networks US Air Force BaseTroubleshot system and network problems, replaced parts, provided technical support; including procedural documentation and relevant reports, and followed diagrams and written instructions to repair problems or setup systems.

Circuit Activation Eng. that designed\ maintained end-to-end remote network and voice connectivity for the largest systems control facility in Pacific Air Forces areaManaged the organization’s hazardous material and safety programs within specific guidelines while assistant supervising a shift of 10 technical controllersOperated processor diagnostic control equipment and software to perform network configuration, surveillance, and security controlInstalled crypto equipment and used COMSEC procedures to secure classified and unclassified circuitsWorked continuously tasks until completion, prioritized and manage multiple open cases at one time, and rapidly establish a good working relationship with clients.