Darrell West Email & Phone Number

Greater Denver Area

Selected to manage technical reliability/capabilities for 76-member regional office; deliver enterprise technology, system, server, network, application, data architecture, capacity planning, and configuration management functionality. Promote cost savings and efficiency through extensive understanding of service delivery, business knowledge, peer collaboration, project management, and cross-functional department interactions. Organize and coordinate national project schedules/resources according to business requirements. Serve as Tier II support in response to service desk requests; handle region-wide computer operations and software issues.Facilitated effective project communications with extra effort to educate all resources on required tasks. Ensured staff alignment with project goals and timelines across multiple Toyota Divisions. Scheduled logistics of project assets.Built credibility with top service delivery levels and enhanced user confidence.

Greater Nashville Area

Promoted to manage five-person team of field systems analysts and train users on third-party vendor applications as corporate representative to Lexus dealerships charged with support for eight-state area. Maintained client rapport by providing extended roll-out communications and scheduling information via meetings. Oversaw trainer engaged in providing educational materials and instruction at each location. Collaborated with Regional Manager to supervise IT staff and project tasks.Managed contract staff charged with roll-out implementation activities, in addition to oversight of upgrade schedules and support tasks.Enhanced staff understanding of corporate technology direction through instructional sessions prior to roll out.Slashed downtime and adverse effects for customers/associates, resolving desktop/enterprise support issues after assessing severity and negotiating business priority.

Greater Nashville Area

Chosen to administer Windows/Notes environment, configure/build servers, produce technical documentation, maintain licensing, and oversee branch/server security. Supported 74 regional personnel, with key responsibility for midrange computer operations, upgrades, and projects. Trained staff in hardware support and applications.Attained high reliability level for 24X7 operation through scheduling coordination and on-call availability.