● Responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment. ● Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems. Strong knowledge of TCP/IP, DNS, WINS, DHCP, SMS, Windows.● Sets up and configures desktop and laptop equipment with Windows 2008, 2012 and 2016, installs and configures Windows 2000 Servers and provides support for such, including SCCM imaging.● Possesses strong troubleshooting capabilities● Strong knowledge in installation and configuration of LAN/MAN Cabling (copper, fiber), telecommunications (PBX, VoiceMail) and Video Conferencing.● Runs cables and fiber, install and configure switches (Cisco), installs and sets up multi-point video conference equipment. Responsibility includes break/fix for the plant floor equipment. ● Cisco router and switches troubleshooting and configuration● Experience with Server-side troubleshooting, VMware and virtual servers and comfortable in a server room

● Promoted to Network Engineer September 2013● Ensured the stability and integrity of in-house voice, data, video, and wireless network services● Planned, designed and developed local area networks (LANs) and wide-area networks (WANs) ● Participated with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links● Diagnosed, resolved, and documented hardware and software network problems in a timely and accurate fashion, and provided end-user training and support where required● Developed, implemented and maintained policies, procedures, and associated training plans for network administration, usage, and disaster recovery● Designed and deployed company LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware● Had oversight for new and existing equipment, hardware, and software upgrades● Configured networks to ensure smooth and reliable operation for fulfilling business objectives and processes● Had oversight for installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices● Ensured network connectivity of all servers, workstations, telephony equipment, and other network appliances● Participated in managing all network security solutions● Performed server and security audits● Administered firewalls such as Cisco ASA and Palo Alto● Monitored network using SolarWinds and Nagios

● This position included the tasks listed below in Support Analyst, as well as: o Ensured that all Point of Sale Systems, including hardware and software are properly installed prior to the opening of a new store. o Identified the amount of new store equipment that will be needed for the year and places the order with various vendors o Coordinated projects with service providers such as AT&T, Fujitsu, Vision, Dell o Worked with the field crew at new stores to ensure all store equipment is installed and functioning properly prior to the store opening o Coordinated the refurbishing of all closed store equipment that will be reused

● Responded to users’ requests for information and assisted in problem resolution● Adhered to service level agreements within the enterprise● Assisted in resolving technical computer operations equipment problems● Maintained contact with users on operational and production problems● Initiated corrective action or carried out instructions to resolve system problems on production jobs

● Promoted to New Store Coordinator August 2007 (Level 2/Step 1)● Promoted to Level 2/Step 3 February 2008● This position included the tasks listed below in Support Analyst, as well as:o Ensured that all Point of Sale Systems, including hardware and software are properly installed prior to the opening of a new store.o Identified the amount of new store equipment that will be needed for the year and places the order with various vendorso Coordinated projects with service providers such as AT&T, Fujitsu, Vision, Dello Worked with the field crew at new stores to ensure all store equipment is installed and functioning properly prior to the store openingo Coordinated the refurbishing of all closed store equipment that will be reused

● Promoted from Level 1/ Step 1 to Level 1/Step 2 July 2007● Responded to users’ requests for information and assisted in problem resolution● Adhered to service level agreements within the enterprise● Assisted in resolving technical computer operations equipment problems● Maintained contact with users on operational and production problems● Initiated corrective action or carried out instructions to resolve system problems on production jobs