Darrell Whiteside Email & Phone Number

Texas, United States

Contribute and lead efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure.Lead complex troubleshooting and resolve critical or escalated technical issues.Help test and troubleshoot new hardware components and designs within the data center.Participate actively in on-call rotations to support our data center infrastructure, along with outlying and international branches.Tested Cisco IOS/NX-OS, IOS/NX-OS upgrades, configuration upgrades, implemented VLANS. Maintained the following Cisco platforms 9000,7000,5000,2000 (fiber extender),3850,4900,3130,Catalyst 6500,4500,3560,2900 and SG-300s.Test, upgrade, configure and troubleshoot Palo Alto Firewalls: M-100, M-500, PA200,500,800,3000,5000.Some WLAN experience with Cisco Wireless Controllers (5500) and Access Points (3502E/I)Some Solarwinds Network Performance Monitor experience

Addison, Tx

Assist Mary Kay Network Team with network issues, maintenance, deployment and monitoring of networkInstall and configure network devices L2/L3 in the data center, Mary Kay HQ, and outlying branchesCable audit within the data center to verify network topolgy and update diagramsMaintain and deploy VLANs, access ports, user moves, adds, and changesExperience with ticketing systems ITSM and Service Now

Allen, Texas

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the InternetInteract with customers to provide and process information in response to inquiries, concerns, and requests about products and servicesGather customer’s information and determine the issue by evaluating and analyzing the symptoms;Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients and moreResearch required information using available resources;Follow standard processes and proceduresIdentify and escalate priority issues per Client specifications;Redirect problems to appropriate resource;Accurately process and record call transactions using a computer and designated tracking software;Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ businessOrganize ideas and communicate oral messages appropriate to listeners and situations;Follow up and make scheduled call backs to customers where necessaryStay current with system information, changes and updates

Plano, Texas

Perform data entry of inmate information into the Jail Management SystemRun Criminal History, Rap Sheets and Driver License/Identification Card information into TLETS (Texas Law Enforcement Telecommunication System)Obtained and maintain current job certifications such as:Intoxylizer 5000 (to conduct DWI tests and testify in court)Basic Jail Certification (mandated by the State of Texas)OC Spray Certification (authorized to use when necessary in Jail) TLETS Certification (authorized to obtain data)Driver Safety Course (for transfer of prisoners to County Jail)Trainer for new hiresPreparing logbook entries and writing reports Operate telephones, photo equipment, fingerprint equipment, cameras, printers and fax machines.Communicating over radio channels while initiating and responding to radio communications.Operating appropriate buttons and switches used to control doors, sliders, and communication systemsConduct security checks of the facility and update logs

Associate Degree-Not Completed, Computer Networking Technology

High School Diploma