Darrell Willner, Ma Email & Phone Number

Austin, Tx, Us

Glen Allen, Va, Us

Apex Systems and Ahold Delhaize Austin TX Feb 2023 - CurrentSenior PGM/PMAs Senior PM responsible for constructing and leading projects, providing backup coverage for other PMs, and reporting on all work. Evaluate operations efficiencies for Multi-Factor Authentication, Single Sign-On Applications, Infrastructure, Identity Data Models, data exchanges, Service Now Tickets, and staff onboarding/off boarding. Provide project leadership and project coverage across multiple Operations Companies, Brands, and entities within, 7,452 in total. Collaborate with Executive Leadership, product owners, lines of business to catalog, prioritize, facilitate sharing resources, construct and run projects. Maintain backlog of all findings. Construct SOW, oversee SOW, and manage near shore, off shore work. Coach and mentor staff, PMs, Product Owners. Build process flows of as is state, architect and work with other architects to build new models. Define opportunities for Analysis, Trends, Reporting that inform leadership and drive continuous improvement and continuous delivery. Design and present how to and marketing guides targeting specific audience groups for a population of 500K staff. Responsible all work is manage through formal projects.Ten days in provided 20 page summary document, began project construction and execution. Day 45, recovered 52K lost accounts, and Day 60 leadership recognized a 25% improvement operations.

Digital Transformation Officer , Strategic Planner, Problem Solver, Product Curator, Market Dominator, Revenue Generator Executive who refines global operations and delivers the competitive edge. (25%+ Growth)Darrell is a Global Operations Executive passionate about transformation and holds himself accountable to developing the strategies for success today, tomorrow, and next 5 years. He ignites innovation, simplifies complex problems, illustrates vision through stories that connect people to broader goals, empowers personnel to: (win, fail, learn, and accomplish great things. He will direct charge to maximize profits, improve brand loyalty (B2B,B2C,E2E, Subscription, OnDemand), reduce costs, and increase revenue streams. Darrell champions ITIL, fosters rapid adoption, and effectively communicates change at all levels. He will successfully deliver global transformation across operations, marketing, product development, sales, services, and support. His business acumen improves sustainability, clarifies ambiguity, resolves chaos, facilitates dynamic adaptation, accelerates velocity, and quickens time to market. Darrell, a data driven executive will lead out market evolutions and innovate new products, services elevate NPS, meet via organic growth or through IPO and/or mergers and acquisitions.

Austin, Texas, Us

Director PMO, Executive Transformation Officer, Executive Management, ensures the Center Of Excellence (COE), Programs, and projects are executed efficiently assuring delivery on time, within budget, and best in class methodologies with exceptional service to Customers, Donors, Executive Team, Healthcare workers, and Company Staff.Direct and establish PMO Center of Excellence, COE in alignment with Project Management Institute (PMI) guidelines. Assist Executive Team, Directors, and Managers with understanding audience language, goals and how to formulate accurate relevant reporting to include Net Present Value (NPV), break even analysis, conversion ratio, and return on investment. Manage resources, establish single source PGM/PM repository. Select SaaS tool, constructed and implement Work Stream intake tool. Classify work intake as programs, projects, or work and balance resource assignments. Identified 21 personas, extrapolated 81 projects in motion, delineated work demand, work allocation, capacity, and submitted critical staffing requirements. Communicate to Executive Leadership in daily standup COE operations, project priorities, implementations in motion and pending, challenges, risks & mitigations, and opportunities. Directs and supports the lines of business lifecycle functions . Participate in vigilance compliance encompassing: CDC, FDA, NHSN, NIH, HHS, ACBTSA, Biovigilance, AABB).improve operation efficiencies, maintain governance, strengthen donor commitment, customer allegiance, and accelerate revenue opportunities.Design, present, and implement solutions, construct solution stories-timelines, champion executive queries, funding, and solutions. Customer Centric Elevation. Participated in donor focus groups and staff focus groups. maximizing customer experience and NPV.Manage resources, budget, programs, projects. milestones, deliverables, annual reviews, staff development.Operates across Accounting, Legal, Marketing, Sales, IT

Round Rock, Texas, Us

Oversee $82M in OPEX/CAPEX financial spends, analytics, variances, and reporting.Transform PMO to Agile/Scrum/DevOps operations and serve Chief of Staff Define PMO standards and practices, serve staff 125+ personnel across the globe. Maximize Customers’ Value and ROI across 120 countries. Serve as Scaled Scrum Master & Scaled Scrum Product Owner.Coordinate complex operations delivering successful programs and projects across the globeSupport Global: Sales, Customer Care, Infrastructure, Telecom, Government, & Call Center OperationsDefine, evangelize, and maximize standards and governance upholding ITIL practicesResponsible for and ensure compliance and cyber security at every vectorManage Portfolio Scope Change Requests, mitigate risks, align resources, drive successFostered workshops with key business, financial, and customer stakeholdersPromote retrospect meetings, maximize transparency, and integrate recommendationsManage global contract resource demands, hire staff, allocate and assign resourcesOversee vendor relationships assist VMO and procurement with negotiationsConstruct and manage SOWs, direct contractor work, conduct performance and SLA review sessions Participate in multi-year business planning, forecast and secure products, resources, and servicesPromoted “Tell The Wins in 10,” 10 Minutes or less, streamlined reporting by 30%Manage resources and human capital demand, capacity, allocation among 8 program managers and 35 project managers

Round Rock, Texas, Us

Oversee Dell/EMC Team Member Experience Program for Vendor (Microsoft). Establish corporate framework setting best practices to POC, Pilot, and Deploy products across the enterprise . Define Enterprise SAAS adoption framework to include operations, support, , communications, training, and support. Establish positive working relationships with all stakeholders,project managers, engineers, and development teams. Orchestrate collaboration with legal, VMO, purchasing, contracts, Call Center, operations, product owners, teams, training, and customers.

London, Gb

Drive successful integration of three companies in fast pace competitive market, accelerate M&A success, and net a 72% reduction in operating costs year 1Mentor and motivate personnel, define roadmaps, and drive Merger & Acquisition Program Management across and between local parent and new international subsidiary into a single unified winning market playerLead and demonstrate Servant Leadership, ignite and empower personnel to integrate 52 products, services, and applications in 5 weeks.Oversee collaboration, unification, and transformation of globally distributed support development and support teamsAssist client across multiple business lines with overcoming demand paralysis and embrace the opportunities to solidify, enhance, and accelerate business poiseUnderstand clients’ perspectives, architect optimal technical and resource solutions in hybrid cloud SAAS, PAAS, and local environments Coach leadership on how Tell the Story, win executive and financial backing, and simplify complex operations into digestible and achievable deliverablesDemonstrate and enlighten project management best practices to accurately define scope, design, construction, test, and product/services/application executionPromote Twelve Factor App approach especially the management of dependencies, separate build and run stages, and scaling out via concurrencyidentifying Level Of Effort (LOE) demand, resource capacity, mitigations for labor deficits and hiring resource solutions

Austin, Tx, Us

Hired by Retail Operations to answer “How to Increase Business Continuity”Increase business continuity and architect solution alignment with AWS products and servicesDefine impact thresholds, prescribe SLA’s, and architect hybrid cloud solutionReduce deployment times, leverage TFS, Agile, ADCT, promote asset management and accountabilitySolve change management, release management, and asset control issues using ITILOversee and construct architecture and design (HLD, LLD, DILO, Testing, and Deployment) artifactsDocument infrastructure, processes, dependencies, interlocksPlan Resource logistics: define roles, responsibilities, and level of effort; rectify work allocationIdentify current and projected workloads, mitigate resource deficits, and secure fundingReconcile multiple data sources to single source of truthAdvise multi-level leadership and manage relationships with vendors/partners, Develop multi-year strategic programs and produce detailed tactical how to documentsEvangelize corporate vision, maximize adoption, drive collaboration, open communication channels

Round Rock, Texas, Us

Hired by Telecom to meet operational requirements, International standards, and increase efficiencySuccessfully deploy global application solutions across 22 countriesAchieve IT and Telco enterprise strategic initiatives increasing efficiency by 200%Solve multi-language customer support across multiple continentsBalance shared resources across programs, adjust timelines, and deliver all programs on timeOffload non-essential work, set expectations, and fulfill quarterly deploymentsCooperate with global project managers, share resources, and protect service continuityOversee geographic dispersed teams, lead virtual department, & deliver a critical service in 3 MonthsManage internal and external resources, administer SOW(s), and deliver products on timeBaseline and Harvey Ball Vendor products via research, deep dive analysis, objective criteria, & POCOvercome resistance to change, conduct 1x1, coach and mentor personnelResolve migration and sticky issues, Scrum Master projects, and refine business operations Improve compliance, security charge, and satisfied international standards (E164, HTTPS)

San Antonio, Texas, Us

Hired by VP and CSO to achieve to meet Program Quality Assurance (PCA), PCI & SOC, and SecurityRegularly brief Senior Leadership, receive operations, and communicate across and down channelsOvercome PCI compliance backlog, standardize templates, set single source repositoryDivide and conquer areas, communicate deliverables, timelines, expectationIngest PCI data from 50K devices into SplunkConstruct alerts, dashboards, and escalation/resolution proceduresCorrected operations to deliver true complianceDirect cross-organizational programs and teams achieving PCI Reduce product deployment complexity from 540 to 6Burdened by support call overload, corrected product issue and netted 30% call center capacityTranslate complex national and international requirements into achievable objectivesOversee enterprise solutions to mitigate identified operational & IT deficienciesSupervise third party vendor security and operations engagements including SOWsResolve resource bottlenecks and improve quality and reliability of IT servicesAlign globally diverse teams of IT security professionals and meet operation ordersBreak down barriers, enhance communications, and guide cross-functional business teamsImprove deployment success by 80%

Austin, Tx, Us

Hired by Executive Leadership to drive 25% growth in one (1) year.Need to move up from 5th place. Secured Carte Blanche and achieved 1st placeMoving beyond paralysis. Advise and mentor executive leadership on enterprise transformationStuck 90 days in the pipeline. Coached marketing/sales, retooled, now 3 day cycle 87% closureHamstrung by small delivery capacity and inefficiencies. Improved delivery capacity by 500%Document operations, process flows, artifacts, required deliverables, measurement criteriaConstructed job descriptions for every roleDecoupled job assignmentsHired top talentStood up 2 external call centers and trained 2500 agentsLosing customer confidence, CSAT in 20’s percentile. Moved CSAT to 97%Coached call center agentsScripted scenariosImplemented Single Pane ApplicationInstalled IVR Requisition 100+ new internal agentsRemediate poor survey participation from 1% to 13% participationCapture live consumer input and reward Conduct A/B testCoach call center agents on pay it forward thanking customers and setting expectationsHalt resource overturn. Protected resource investment, and maintained capital knowledge, reduce turnover by 30%. Collaborate with employees to write job roles and responsibilitiesProvided training and encouraged suggestionsEmpowered and rewarded employees to own and correct processesEstablished team competitions and moved players among teams to minimize clicksPromoted One (1) corporate family and look out for each otherResolve substandard quality of workEstablish Quality Assurance departmentStandup online training portalAdvise on Security and IT to track assets integrate/Leverage IDAM, AD, SaaS, and COMSECImplement SAAS applications Salesforce and Five9 facilitating 10X operational improvementPassionately Led COPC programs across 10Million customer base and elevated CSAT scores to 97%+Success, sales booked $101M in new revenue and catapulted company to 1st place in market

Bryanston, Johannesburg, Za

Hired by PMO to recover stalled programs, fortify security borders, and win new business.Solve complex backlog, streamline IT practices and complete VOIP rollout for Texas DOT 330 sitesCurtail 6 months of expenditures, direct programs and resources, complete programs earlyOvercome multi-vendor layer chaos, influence stakeholders, forged census deliver IT TransformationRemove glass barrier, expand Call Center Operations to serve a pool of 10 Million customersProtect critical resources, direct the multi-layer security oversight and solutionDeliver portfolio management to oversee IT Refresh for a $12B multi-business corporation Rectify multiple sources of truth, instantiate ITIL, single CMDB, and asset managementRemediate customer and supplier contract processes and practices (ITIL)Answer routing challenges to cover Texas via optimize routing and coordination, saved $100K+Minimize logistic misses and extra costs, improved communications and schedulingOpen communication channels, promote transparency, and improve CSATEradicate ambiguity, drive Program Management practicesEliminate A+V+T=R, conduct IT Network transformation in 6 weeksSecured domains for departments including company/private owned assets and guests

Delivered program management and senior engineering operations with minimized resources and achieve 99.999% business continuity.Delivered Program Management, IT Operations, and Security Programs across 71 campusesImproved applications migrations and integrations between onsite and offsite/cloud premisesLead IT change management, IT/Telco infrastructure & transformation, advise leadershipDirect, document, and implement near and long-term IT cyber security transformation and educationArchitect and administer Cloud infrastructure achieving a 10 to 1 cost savings ratioDevelop and maintain continuous improvement for 6500 employees, 57K students, and 22K+ devicesProduct owner for 50+business applications including VMware and Hyper-VArchitect and administer Cloud infrastructure achieving a 10 to 1 cost savings ratioAgile PM/engineer integrated 50 apps for SIS in 14 weeks and mitigated a 2 year financial layoutDevelop talent, guide senior leadership, mentor personnel, instruct project managementConduct Red Team/Blue Team scenarios and audits to maintain optimal security Optimized, via ESRI GIS, routes for 1800 daily runs and reduce fuel expenditures by $1M annuallySolved complex routing, implement dynamic Visual data tools to track 900 buses and 20K+ studentsDelivered compliance and enterprise solutions to satisfy state, federal, HIPPA and FERPA Optimized IT resources and service contracts, and technology assets reducing $1M in IT expendituresAdministered IT Infrastructure including: IDAM, AD, Private Cloud, Servers, DB, SANS, Apps ServersDefine metrics, analyze results, refine processes, communicate changes, and reduce costs by 60%Transform IT strategy and operations that increased business continuity by 100%

> Founded ASP Local to provide continuity of IT Operations to VIP customers. > Served as a valued PMO to customers Mergers and Acquisitions. > Directed Projects, Agile for SDLC, and ERP implementations, 100% Success!> Assist companies with FICC, Federal, and State compliance. > Visionary led channel partner and client relationship building, achieving $6M in first year. > Directed the engineering and implementation of an international technology banking solution for disaster recovery (DR) sites in the Caribbean Islands and Canada.> Senior Architect for International IT infrastructure deployments and ERP with multi: currency, language and organizations.

Masters, Theology/Theological Studies

Bachelor Of Applied Arts & Sciences, Computer Science

Associates In Communications Management, Communications