Born from an idea in early 2016 I launched a home fragrance business in October 2018. Trading both online and wholesale we make the majority of our products and also partner with suppliers. Creating our own marketing campaigns with a distinct CRM strategy we manage our own customer portfolio and work across social media platforms to grow and achieve sales in a very competitive market place. Creative in all aspects of the brands development and position we work and partner with industry… Show more Born from an idea in early 2016 I launched a home fragrance business in October 2018. Trading both online and wholesale we make the majority of our products and also partner with suppliers. Creating our own marketing campaigns with a distinct CRM strategy we manage our own customer portfolio and work across social media platforms to grow and achieve sales in a very competitive market place. Creative in all aspects of the brands development and position we work and partner with industry experts and a creative team to ensuring Lost in Scent has seen sales growths across its revenue streams.Lost In Scent is on a home fragrance mission: to bring the spirit of excitement and adventure from travel back to the luxury of our own home. We curate every scent with inspiration from our own travels and memories to bring a feel of the great outdoors, indoors. Designed to transport you to places and times far from the grind of daily life, our candles burn with wanderlust. Show less

An award winning independent card business as Retail Operations Manager I’ve overseen the stores portfolio expansion whilst enhancing the customer journey experience in-store and online. Leading in all store operations, inventory management I worked with the business owners in developing the stores merchandise offer working directly with publishers and suppliers. Managing all visual presentation and consistent high sell-thru rates - I led a happy and motivated team across 5 London… Show more An award winning independent card business as Retail Operations Manager I’ve overseen the stores portfolio expansion whilst enhancing the customer journey experience in-store and online. Leading in all store operations, inventory management I worked with the business owners in developing the stores merchandise offer working directly with publishers and suppliers. Managing all visual presentation and consistent high sell-thru rates - I led a happy and motivated team across 5 London locations in a hybrid role. Show less

Overseeing a diverse portfolio of funding partnerships, donor relationships, fundraising campaigns and programme development generating income supporting programmes in India, Nepal and UK and created new funding streams across foundations, trusts and corporates along with a distinct donor programme. Designing campaigns, messaging and communications across multimedia platforms helping donations increase by 12%.Supported UK programme development working with local authority and other… Show more Overseeing a diverse portfolio of funding partnerships, donor relationships, fundraising campaigns and programme development generating income supporting programmes in India, Nepal and UK and created new funding streams across foundations, trusts and corporates along with a distinct donor programme. Designing campaigns, messaging and communications across multimedia platforms helping donations increase by 12%.Supported UK programme development working with local authority and other charities to drive programme Partnership development with Lambeth partners to increase Magic Bus brand awareness.Trips to India supporting and working with India team and CEO on programme and fundraising model. Show less

Leading a support team on key cross functional projects on commercial growth and enhancing the customer journey across the Molton Brown estate. Responsible for driving an operations calendar and business group on assessing and improving all retail systems, touch points and service initiatives. Through a rebranding period and business restructuring new strategies I championed included; improved KPI reporting, revised customer service benchmarking, new communication & reward program, adding value… Show more Leading a support team on key cross functional projects on commercial growth and enhancing the customer journey across the Molton Brown estate. Responsible for driving an operations calendar and business group on assessing and improving all retail systems, touch points and service initiatives. Through a rebranding period and business restructuring new strategies I championed included; improved KPI reporting, revised customer service benchmarking, new communication & reward program, adding value through new luxury storytelling, enhanced CRM strategy, Click & Collect pilot, launched third party stocktake company, oversee rebrand across retail & trade partners, In store digital receipt’s & IPad’s, SAP integration and a program of social responsibility with customer facing charity fundraising. Show less

Following a period of volunteering for the Stroke Association I joined the organisation in a business development role leading on volunteer & engagement strategy. In a pivotal year for the charity which included its 20th birthday, rebranding and launch of its biggest campaign ‘Life after Stroke’, I wrote and implemented new strategy on how to attract, train and retain volunteers into the organisation. Working closely with 4 National Volunteer leads and across Campaigns, Fundraising, Operations… Show more Following a period of volunteering for the Stroke Association I joined the organisation in a business development role leading on volunteer & engagement strategy. In a pivotal year for the charity which included its 20th birthday, rebranding and launch of its biggest campaign ‘Life after Stroke’, I wrote and implemented new strategy on how to attract, train and retain volunteers into the organisation. Working closely with 4 National Volunteer leads and across Campaigns, Fundraising, Operations and Partnerships successes included; designing a five year strategy with trustee sign off on volunteer management, new online experience for volunteers & blog, revised reporting using CRM tool, created new roles to support national campaign messaging, worked with service users across UK to shape policy, attend NVO training and sector networking events, revised the Safeguarding tools in line with new legislation and created new multilingual engagement tools. Show less

Headhunted and the first person to assume this new and unique role working within Ralph Lauren’s Retail Development department my remit was multifaceted and included strategic, commercial and development objectives - with the goal of growing and nurturing the Ralph Lauren luxury experience across 13 Wholesale trade partners. Overseeing a team of 300+ of both own and matched team members, with CAPEX planning and through relationship building I implemented a number of successful sales tools… Show more Headhunted and the first person to assume this new and unique role working within Ralph Lauren’s Retail Development department my remit was multifaceted and included strategic, commercial and development objectives - with the goal of growing and nurturing the Ralph Lauren luxury experience across 13 Wholesale trade partners. Overseeing a team of 300+ of both own and matched team members, with CAPEX planning and through relationship building I implemented a number of successful sales tools, training and marketing initiatives to secure commercial growth. Successes included; increasing partner CAPEX & marketing contributions across multiple accounts, opening of 40+ new locations, opened key Flagship modernisation & extension projects, launched the 1st UK Concession model, opened 1st RL sartorial & couture corners in London, partnered with PRL retail and Outlet counterparts revising all KPI measures, delivered training seminars across Europe for RL Account contacts, wrote National Account training workshops, organised first European ‘Design your Own Polo’ implementation, increased UK CAPEX expenditure in line with brand growth, oversaw several rebranding projects and was recipient of ‘Best Country’ award for VM and service standards two years running. Show less

A role allowing me to manage a multi-channel portfolio across the UK & Ireland across multiple apparel brands and categories. Headhunted by a previous Line Manager to bring operational consistency and control through inspired leadership, Sixty UK was a commercial role with direct reporting into the parent company in Italy, sales growth strategy was aimed at aligning both the wholesale and retail in at the competitive denim market place. Responsibilities and achievements include; overseeing… Show more A role allowing me to manage a multi-channel portfolio across the UK & Ireland across multiple apparel brands and categories. Headhunted by a previous Line Manager to bring operational consistency and control through inspired leadership, Sixty UK was a commercial role with direct reporting into the parent company in Italy, sales growth strategy was aimed at aligning both the wholesale and retail in at the competitive denim market place. Responsibilities and achievements include; overseeing multiple refits and new opening across SAS, Outlets and Concessions, introducing new supply chain directive for Outlet, Co-writing and launching both new Retail Operations guide & Customer Service program, new development & training program to secure succession planning, new merchandise layout planning to increase density and storytelling, launch of 1st Area Manager role. Show less