Supporting the full range of Durst RtR and flat bed printers, installing and supporting Tui label printers too

Self employed MTEXNS & Mimaki trained engineer supporting customers remotely and onsite, fault finding, decommissioning or installing.

- Installing various size textile and cardboard printers on customer sites around the world- Supporting all types of MTEXNS printers, from first contact with customers reporting faults, remotely diagnosing the fault, arranging parts delivery when required and then visiting customers to diagnose and fix- Arranging and scheduling my week to maximize calls / support visits, finding solutions for all customers. - Preparing demonstration stands, demonstrating MTEXNS soft signage and textile printers at Birmingham’s NEC Sign and Digital show and DRUPA in Germany to potential customers, explaining the process and how the equipment can fit in their business.- Create documentation on all issues found in the field on all machines, find fixes and create supporting documentation to help new engineers learn and become effective. Continue to maintain the companies servicing documentation to help guide customers on what and when to clean their machines.- Remote telephone support for all customers around the world, offering world class remote support when required to help keep them printing.- PLC Updating, applying updates to PLC’s for servos and motors, working with CX-Drive and CX-Programmer to delivery updates- Profiling, helping customers achieve the colour range they need by profiling their fabric

Installation and support of 1.8m and 3.2m total key turn solutionsProviding install and support for a wide variety of MTEX printers across the world

Field based service engineer working on HP contracts and others including Boots, ASDA, fuji, Costco and BUPA, to offer onsite fault diagnosis and repair all types of hardware and softwareI am currently the only engineer in Europe qualified to install / repair the ink refill centre for Retail Inkjet Solutions based out of Carlsbad, California Working within tight SLA’s prioritizing jobs to get all allocated jobs done within the Working on an out of hour’s response on a 3 week rota including weekends.Managing a team of engineers on new project installations in the on-demand print industry, within SLA’s and giving training to users on the new equipment.Working on adhoc contracts with Nottingham University installing and maintaining their till systems.Repairing a number of kiosks and turnstiles for All right now gyms.Repairing HP servers, pc’s and printers under warranty.Installing, servicing and repairing fuji plate processors

Plan and organise the implantation of new technical services offered by PC World. Deal with all customer requests, comments and complaints within company guidelines whist keeping a high level of customer service.To deliver a mystery shop score from the customer service desk result of 98% contently for over 4 yearsOffering all types of support to all external / internal clients, from data recovery to installing whole networks / servers for our business customers.To offer “Over the Counter” support, from simple installation problems to complex WAN / LAN problems for business's