Darrell Beaty Email and Phone Number
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Customer-centric sales leader who builds and enhances customer relationships and teams to exceed revenue goals. Motivational, collaborative servant leader known for maximizing the potential in relationships and careers by clearly defining mission, vision, goals, alignment of people and resources, realizing exceptional results. Account Management | Team Leadership | Coaching and Mentoring | Customer Service | Sales Forecasting Contract Negotiation | Strategic Planning | Marketing | Quarterly Business Review | SSPA Certification
The Intelitech Group
View- Website:
- intelitechgroup.com
- Employees:
- 24
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Associate PartnerThe Intelitech Group Aug 2020 - PresentIndianapolis, Indiana, United States
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Account Sales ManagerOntario Systems Jun 2019 - Jul 2020Indianapolis, Indiana Area• Introduced and defined the Account Sales Manager role internally to technology & business systems organization and its customer base. Created and implemented strategic sales and marketing plans to successfully achieve business plans. Used available data to create sales forecast. Developed and maintained positive relationships with key clients, including negotiating and closing major contracts. • Implemented account review process to drive strategic conversations.• Tracked customer revenue to understand overall health and to identify trends and events impacting revenue, enabling proactive steps.• Played integral role in creating a propensity to buy report. Created a matrix to show customers their product gaps, and created a match between the client need and product mix.• Developed and maintained a pipeline of 1.2 million in revenue annually.• Created strategic plan to target perpetual customers and transition them to hosted offerings. -
Director Of Customer SuccessPfl.Com Jul 2018 - Jun 2019Indianapolis, Indiana Area• Transformed the CSM team from a customer service focus to a revenue focused team. Major areas of focus became revenue, adoption and retention. Led initiative to redefine and reposition the CSM role internally to set clear expectations regarding roles and responsibilities, creating a clear vision for the mission of the CSM role internally. Selected 8 new staff in 3 months, enhanced training of existing staff, and ensured ongoing success. • Implemented business review process to drive strategic conversations which led to an 18% increase in revenue and a decrease of 10% in enterprise account attrition.• Implemented onboarding buddy process to speed up onboarding of new hires. -
Senior Customer Success Manager & SalesGenesys Oct 2017 - Jul 2018Indianapolis, Indiana AreaBuilt and managed client portfolio book of business including Ascension Health, Sallie Mae, and Navient with new up-sell opportunities for existing clients. • Improved retention via transparent and trusted discussions utilizing Customer Success Planning and developing and reviewing customer success metrics (scorecard) with improvement action plans• Developed deep relationships and became a trusted advisor by performing quarterly business reviews for the existing customer base -
Regional Manager, Professional ServicesGenesys Oct 2014 - Oct 2017Indianapolis, Indiana AreaDeveloped and led the team responsible for the account management methodology & delivery of our PureCloud solution. Actively fostered internal cross department relationships to improve collaboration delivery.• Consistently delivered projects under budget by identifying obstacles before they became blockers.• Reduced outages and time to resolve issues by documenting and executing consistent processes• Continuously exceeded revenue goals averaging 102% per quarter.• Increased team productivity and implemented projects more quickly and successfully through coaching, mentoring, and active delivery execution• Increased customer satisfaction scores through our effective delivery methods
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Director, Client EngagementOntario Systems 2013 - 2014Muncie, Indiana AreaLed and mentored a team of client executives to drive world-class customer experiences for large strategic enterprise and small business accounts within the client base to ensure positive experiences and nurture sales opportunities. Maintained revenue strategy including loss prevention and revenue growth. Designed and implemented creative programs to enhance customer service and value-add: Concierge Service Offering, Quarterly Business Review, Quarterly Business Communication, Annual Strategic Summit with Partners, National Account Support Offering.
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Manager, National Accounts Client ExecutiveOntario Systems 1999 - 2013Muncie, Indiana AreaManaged four cross-functional support teams, improving the client experience for the largest most strategic clients representing $20M in annual recurring revenue. Selected, mentored and coached direct reports, negotiated contracts, participated on Officer/Director council. Was accountable for success, profit & loss of customer portfolio of accounts.
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National Accounts ManagerOntario Systems 1995 - 1999Muncie, Indiana AreaOversaw the experience for select client groups, representing $6.5M in annual recurring revenue. Matured relationships into business partnerships through effective planning and management of tactical initiatives, client advocacy and technical software support.
Darrell Beaty Skills
Darrell Beaty Education Details
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Computer Science
Frequently Asked Questions about Darrell Beaty
What company does Darrell Beaty work for?
Darrell Beaty works for The Intelitech Group
What is Darrell Beaty's role at the current company?
Darrell Beaty's current role is Strategic Client Experience Director | Senior Customer Success Leader.
What is Darrell Beaty's email address?
Darrell Beaty's email address is da****@****ems.com
What is Darrell Beaty's direct phone number?
Darrell Beaty's direct phone number is (317) 872*****
What schools did Darrell Beaty attend?
Darrell Beaty attended Ivy Tech Community College.
What skills is Darrell Beaty known for?
Darrell Beaty has skills like Cross Functional Team Leadership, Strategic Partnerships, Management, Leadership, Strategy, Process Improvement, Business Analysis, Customer Satisfaction, Saas, Account Management, Team Leadership, Project Management.
Who are Darrell Beaty's colleagues?
Darrell Beaty's colleagues are Ike L., Tammy Keener, Nayab Shaikh, Catalina Luca, Bryan Houston, Jason Houston, Fred Houston.
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Darrell Beaty
Maintenance Manager Maintenance Tech. Maintenence Support And Machinery Support And Engineering At Patriot &Kennedy Fab Steel FabricationOnalaska, Tx -
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1kennedyfabrications.com
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