Darrell Beaty Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

• Introduced and defined the Account Sales Manager role internally to technology & business systems organization and its customer base. Created and implemented strategic sales and marketing plans to successfully achieve.
• Implemented account review process to drive strategic conversations.
• Tracked customer revenue to understand overall health and to identify trends and events impacting revenue, enabling proactive steps.
• Played integral role in creating a propensity to buy report. Created a matrix to show customers their product gaps, and created a match between the client need and product mix.
• Developed and maintained a pipeline of 1.2 million in revenue annually.
• Created strategic plan to target perpetual customers and transition them to hosted offerings.

Indianapolis, Indiana Area

• Transformed the CSM team from a customer service focus to a revenue focused team. Major areas of focus became revenue, adoption and retention. Led initiative to redefine and reposition the CSM role internally to set.
• Implemented business review process to drive strategic conversations which led to an 18% increase in revenue and a decrease of 10% in enterprise account attrition.
• Implemented onboarding buddy process to speed up onboarding of new hires.

Indianapolis, Indiana Area

• Built and managed client portfolio book of business including Ascension Health, Sallie Mae, and Navient with new up-sell opportunities for existing clients.
• Improved retention via transparent and trusted discussions utilizing Customer Success Planning and developing and reviewing customer success metrics (scorecard) with improvement action plans
• Developed deep relationships and became a trusted advisor by performing quarterly business reviews for the existing customer base

Indianapolis, Indiana Area

• Developed and led the team responsible for the account management methodology & delivery of our PureCloud solution. Actively fostered internal cross department relationships to improve collaboration delivery.
• Consistently delivered projects under budget by identifying obstacles before they became blockers.
• Reduced outages and time to resolve issues by documenting and executing consistent processes
• Continuously exceeded revenue goals averaging 102% per quarter.
• Increased team productivity and implemented projects more quickly and successfully through coaching, mentoring, and active delivery execution
• Increased customer satisfaction scores through our effective delivery methods

Muncie, Indiana Area

Led and mentored a team of client executives to drive world-class customer experiences for large strategic enterprise and small business accounts within the client base to ensure positive experiences and nurture sales opportunities. Maintained revenue strategy including loss prevention and revenue growth. Designed and implemented creative programs to.

Muncie, Indiana Area

Managed four cross-functional support teams, improving the client experience for the largest most strategic clients representing $20M in annual recurring revenue. Selected, mentored and coached direct reports, negotiated contracts, participated on Officer/Director council. Was accountable for success, profit & loss of customer portfolio of accounts.

Muncie, Indiana Area

Oversaw the experience for select client groups, representing $6.5M in annual recurring revenue. Matured relationships into business partnerships through effective planning and management of tactical initiatives, client advocacy and technical software support.