Recruited to Target in a senior management role overseeing every aspect of general merchandise. Drive sales and profit growth through effective inventory management, pricing, merchandising, and marketing calendar management, while also supporting the director in every other aspect of the business. Provide leadership, direction, coaching, and support to a team of 8 department supervisors and 100 associates.• Took over an understaffed team that was struggling in nearly every area of the business• Rebuilt the team, established significantly higher standards, and turned it completely around• Proved instrumental in driving sales to a perfect 100% of the sales budget• Greatly improved accountability, organization, efficiency, productivity, and performance metrics• Led the team to the top third in the district (14 locations) for overall performance• Raised the overall scorecard from an initial 8 “green” metrics to a consistent 11 “green” metrics• Achieved considerable improvement in all aspects of the customer experience• Increased customer satisfaction scores (Net Promoter Scores) to 80% – above company average

Promoted internally to oversee every facet of sales and customer engagement in a high-volume, big-box location. Provided direct leadership, guidance, coaching, and support to a team of 4 supervisors and 60 sales associates while also providing comprehensive support to the general manager in all other areas. • Proved instrumental in driving a strong-performing location to even greater heights• Grew the annual sales volume from $22M to $25M – despite an extremely challenging pandemic• Met or surpassed the assigned sales target every year with increases of up to 15%• Exceeded the sales budget by double digits 3 times (2017, 2020, and 2021)• Ranked 274th in the entire company for overall results by 2020 (top 30% out of 1000+ locations)• Increased customer satisfaction scores by 15 points – improved from 70% to 85%• Achieved 103% of the customer credit account acquisition goal – a key internal profit driver• Won multiple awards for outstanding customer satisfaction and customer acquisition• Maintained high standards in all areas – averaged a near-perfect 99% on merchandising audits• Consistently managed payroll and other controllable expenses within budget• Built a strong culture with a high level of communication, accountability, teamwork, and morale• Recruited, hired, and on-boarded 40+ new team members for a wide range of positions• Identified, developed, and promoted 4 top producers to leadership roles• Hand-picked to mentor 2 newly promoted assistant managers due to consistently high standards• Partnered with the GM in monthly/yearly strategic planning sessions to grow the business• Selected to oversee every facet of day-to-day operations in the absence of the GM• Participated in district-wide GM meetings and presented business plans to the district manager• Rated as “exceeds expectations” or “meets expectations” on all performance reviews

Promoted to oversee every aspect of inventory management, including freight processing (inbound and outbound), loss prevention, shrink control, sales floor merchandising, and more. Led teams of 25.• Strengthened loss prevention controls and reduced shrink from 0.45% to 0.33% of salesMaintain 100% accountability of more than a $3 million in electronics merchandise.