Darrell Branch Email & Phone Number

Metro Jacksonville

Jacksonville, Florida, United States

Metro Jacksonville

• Contracted to Bank of America Global Technology Group to research, evaluate, prioritize, respond and if necessary, coordinate with other Technology Level Services areas to resolve Network Hardware/Software problems for BofA banking and administrative staff. Assists users with incidents requests; creates, tracks, closes and troubleshoots tickets through ITSM Remedy. • Also skilled in Microsoft 365, SharePoint, Active Directory, Data Entry and Database Management. Consistent in Customer Service and Interpersonal Skills. Ensures problem ownership and promotes end-user satisfaction.

Jacksonville, Florida, United States

Primary duties: Serves as the initial point of contact for onsite school Computer Hardware/Peripherals and Application repair and upgrades for support to DCPS Teachers and DCPS Students. The TST II Technician responds, evaluates, prioritizes, researches and if necessary, coordinates with other Technology Services areas to resolve Network/Software and break/fix problems with laptops and assist users with incidents requests; creates, tracks, closes and troubleshoots tickets. Also skilled in Microsoft 365, Active Directory, Database Management and Data Entry and Interpersonal Skills. Ensures problem ownership and promotes end-user satisfaction.

Jacksonville, Florida Area

Formerly Hastys Communications Of Florida, employed in the capacity as an RF Field Engineer position that installs, configures and administers Motorola Solutions LMR hardware/software to Motorola Solutions Computer Aided 911 Dispatch Centers, Mobile Communications and proprietary software created for Land Mobile Radio Systems for NE Florida’s Public Safety first responders. Developed a knowledge base of one or more of the following; Motorola Conventional/Integrated LMR systems, MCC 7500 PC/Console systems, Secure ASTRO Digital and Simulcast Trunking Systems and installation procedures. Also assisted project teams to validate technical hardware and software solutions in Systems Upgrades and Optimizations. RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, ASTRO Conventional and Trunked equipment and NICE Logging Console Systems. Configured System Switches, Routers and Gateways. General/Intermediate knowledge of RF Test Tools (i.e., Power Transmission Test sets, signal generators, RF and Spectrum Analyzers). Very proficient with Motorola Radio Service and Windows Network Testing Software. Basic knowledge of Motorola’s Mototrbo Digital Capacity Plus and WAVE systems. Implemented and establish APX and Mototrbo Subscriber units and Codeplug databases.

Worldwide

Employed to MSI as an Integrated Command and Control/Public Safety Application System Technologist/Administrator (ST). Currently working in the capacity as an FST (Federal System Technologist) in the support of the Department of Defense’s LMR Systems at military installations. Maintains Motorola Solutions’s Land Mobile Radio Systems including Motorola Solutions Computer Aided 911 Dispatch Centers, proprietary SW created for LMR Systems for first responders. Developed a knowledge-base of one or more of the following; Motorola Conventional/Integrated LMR systems, MCC 7500 Console systems, Secure ASTRO Digital and Simulcast Trunking systems and installation procedures. Assisted project teams to validate technical hardware and software solutions with Systems Upgrades and Optimizations. Configured System Switches, System Routers, System Gateways and Site Controllers. Able to demonstrate a solid understanding of Networking; Active Directory, Windows PowerShell, virtual server (VMS) technologies, including firewall/routers for Policy Based Routing. Basic experience in creating SQL queries. Implemented Microsoft 7/10, Server 2008 OS, MS 365, Remedy software and 3rd party software packages applications used for Diagnostics, System Repair for proprietary hardware. Set-up of DNS for appropriate IP addressing and VLAN routing. Performed SW installations (SWDLs) of required equipment files and Radio/ Radio User ID Database. Updated and implemented subscriber and PC/console sites with the use of Active Directory. Also performed IA STIG-Backporting and Moto-Patching, Anti-Virus Swap; Symantec to McAfee for system security upgrades for system contractual compliance. Validate, troubleshoot, and characterize reported application issues. Remotely install application fixes and upgrades to customer systems using Microsoft Remote Desktop. Repaired and configured HPZ400 series PC’s and HP Laptops -Break/Fix.

Multiple Locations

Contracted to Ericsson to install Nortel/Ericsson 15000 Multi- Services CDMA Base Terminal Station for Sprint/Nextel MSC, install/configure/provision Alcatel Lucent 7705 routers for T-Mobile, install/integrate 4G DUW30 shelf from UMTS CBU in the Ericsson 3206 and 3106 RBS Node B for T-Mobile. Installed 4G RRUW units for AT&T. Integrated upgraded 4G Basic Packages and Scripts with Element Manager. Performed Test Calls. Provided completion documentation.

Birmingham, Al

Installed Huawei APM 30 cabinet for outdoor sites including main power supply, rectifier module and batteries for back-up. Installation and termination of feeder cable and its grounding kit. Installation and alignment of Huawei GPS antennas. Integrated and upgraded 2G to 3G GPRS/UMTS wireless technologies; extended T1s w/surge arrestors to Ericsson 3206 UMTS RBS Node B, Added/Expanded IuB and eNB links for existing Ericsson 3206 Node B equipment in the 3G network. Created, Prepared, Validated & Execute scripts to be run in the RNC, Node B & MSN(Aggregator) &/or made changes via GUI interface. Completed Pre & Post checks of all systems including Health Checks, etc. Provisioning is done with ProComm Plus and HyperTerminal software. Tested Fiber-Optic cables for end-to-end continuity and back reflection of signal with Digital Lightwave and EXFO Optical Red-Laser, EXFO Back-reflection and EXFO Maxi-testers. Monitored cell site HVAC and security alarms. Testing, turn-up, provisioning and maintaining alarm handling, ticket management, isolation and triage, and remote restoral of T1s.

Charlotte, North Carolina Area

Contracted to Motorola to de-install/re-install Motorola’s 4812 BTS for upgrade from 3G to 4G in Verizon Wireless cell sites. Run and terminate power cabling at BTS, run and terminate all cabling between BTS and Motorola 4812 frames and installed EVDO patch panel and cabling. Installed and/or move any necessary MCC, MCC-DO, BBX and LPA modules provided by client in Motorola 4812 Starter and Expansion frame. Run all receive and transmit calibration tests on all added CDMA Motorola 4812 devices for all carriers per the latest Motorola Optimization documentation. Run all Motorola receive and transmit Acceptance Test Procedures checks on all CDMA Motorola 4812 devices and load client's provided SPA.TXT file onto MCC-DO card. Download CDMA site calibration data to SC4812T-MC GLI for local client Operations or Motorola System Engineer team. Integrated site with client Operations or Engineering personnel and confirm site firmware and data loads. Prior to hot cut, tested basic cell site functionality of VOC and EVDO. Originated a call and verify softer handoff between all 3 sectors within the site. Passed on results of the data test calls to the Verizon Wireless Equipment Engineer and Motorola System Engineering. Supported all troubleshooting activities. Identify and return for replacement any warranty parts that fail calibration or ATP checks directly with Motorola. Provided a daily activity report via e-mail to Field Manager.

Installed telecommunications equipment at various AT&T Central Offices. Installed LGX Terminal shelves and Fiber Guide Trays. Installed and terminated Cat5E cables, DS3, DS1, and #8 power cables; and additional central office terminal bay racks and iron work. Inserted OC and DS3 circuit packs and DS1 Smart circuit packs. Terminated and laced cables to frame terminating blocks.

Maintained various Deltacom Terminal Sites and responds to all network facilities troubles (DS3/OCX) associated with the OC48/192 SONET transport network. Responds to all troubles associated with DACs -Alcatel, Tadiran, and Tellabs, and miscellaneous multiplexing equipment. Installs DS1/DS3 and Fiber cables. Performs all terminal inspections and assists in monitoring and troubleshooting various environmental and site alarms. Performed Locates for buried Fiber cable and documented thru IrthNet. Create Remedy maintenance requests and close out trouble tickets. Maintained service documents in Remedy/Lotus Notes and NETOPS. Interfaces effectively with customers, internal company departments, other telecommunications providers, utility companies, and vendors.

Installation/Test/Tune-up/Maintenance of Harris Intraplex 4U Communications and Dataprobe switches, configuration and operation of the Cisco 3662, 3725, 3745, 2950, 4215, 8850’s Routers, Eastern Research DNX-1and 11, PSX, ISP and LPM products, cable connectors and replacement, such as RJ-11, RJ-45, DB-25, V.35, RS-449 and other Telecommunications units for FAA upgrade to FTI system. Experience with network and circuit testing with T1 Testing Specifications, DS3 Testing, Digital Testing (BERT), and Analog VG Testing within Bell Core Standards.Working knowledge and usage of the Ameritech AM5XT, Sage 935, Digital O-scope, Halcyon 704A, Para-scope or other T1/DS3 Test sets. Knowledge of power testing, AD and DC including 3 Phase AC. Familiar with configuration and operation of the 24VDC & 48 VDC power supplies. Provisioning is done through the use of ProComm Plus, HyperTerminal software. Also handled alarm handling, ticket management, isolation and triage, and remote restoral of T1s, DS3s with RBOCs.

Contracted to Raytheon for Installation/Test/Tune-up of Digital Telecom Equipment (Intraplex, Dataprobe, DNX-1, Cisco 2811 Routers and other Telecommunications units) for upgrade to FTI system for Federal Aviation Administration at remote Radar and Navigational sites. Tested and Turn-up T1/DS0 services. Maintained technical documentations of all required Technical tasks.

Contracted to MCI WorldCom Long-Haul Division for testing, turn-up, integration and provisioning of MCI WorldCom SONET 3G Wireless network. Performed testing, turn-up, integrations, provisioning and maintaining alarm handling, ticket management, isolation and triage, and remote restoral of T1s, DS3s, Tellabs 8860 and Titan 5500, MSN, Ciena Optical and Nortel OC-48 and OC-192 Optera TransportNodes and Regens, Alcatel 7670 RSP/ENE and 1631/1641/1680/1603 OC-48 switches, Siemens 2741 Amps/Repeaters, ATT DACS IV/II DACS and Fujitsu DWDMS for 3G GPRS/UMTS wireless technologies. Maintained OC-3, OC-12, OC-48 circuit packs, Cisco Switches (C-8250, C-2950-24, C-4006), Routers (Cisco C-1760, C3640, C3662), Codex Multiplexers, MCPAs, SCPAs, RXAITs, LMU's, channel banks, and cross-connects at COLOs and MCI cell sites. Provisioning is done through the use of ProComm Plus, HyperTerminal software in addition with WinFiol, Telnet, FTP, SMS, MMS, WAP technologies. Tested DS1, DS3 and T1 circuits at NIUs to BTS head to head with TTC 2202 and T-Berd 210,250,107A and 2209 circuit testers for AWS 3G Wireless Network at Nokia BSC switches. Monitored T1 lines, DS1 interfaces, 10MB, 100MB Ethernet services. Tested Fiber-Optic cables for head-to-head continuity and back reflection of signal with EXFO Optical Red-Laser, EXFO Back reflection and EXFO Maxi-testers. Tested signal for integrity with NEC 788 Optical Tester. Performs all terminal PM inspections and assists in monitoring and troubleshooting various environmental and site alarms. Performed Locates for buried Fiber cable and documented thru IrthNet.

Security+, Computer Systems Networking And Telecommunications

Certify in Networking and Security Technologies

Computer Systems Networking And Telecommunications

Studied Installation and configuration of 1A2 PBX Telephone Systems

Associate Of Arts And Sciences - Aas, Lasers And Fiber-Optics

Laser and Fiber-Optics technology

Telecomunications