Darrell Cuthbert Email & Phone Number

Durban, Kzn, Za

Durban

I help company owners and operators grow their business by carefully crafting copy and content that tells the story of their product, service, or brand in a way that attracts new clients, and increases engagement with existing customers. Services I provide include:• Copywriting • Content Writing• Website Content• SEO Focus Pages• Articles• Blog Posts• Email Marketing Content• Newsletter Articles• Social Media Content• Content Marketing Consulting• Content Strategy and Planning• Content Publishing Calendars • Email Newsletters• Promotions• Advertisements• Brochures• Pamphlets• Flyers• Posters• Company Profiles• Advertorial Content• Case Studies• White Papers• Proofreading, Editing, and Rewriting

Durban Area, South Africa

In my role as head of the returns department at LG Electronics SA I was responsible for the overall defective returns process - from customer claim, through the reverse logistics chain until resale of sub-grade goods. Volume handled was approximately 3,000 units per month. Key areas of responsibility included:- Overseeing the Return for Credit team (1 supervisor & 5 claims clerks). This team was responsible for capturing & initiating credit claims received from customers by fax, email etc. as well as handling the admin component of all subsequent processes. - Overseeing the collection of all claimed units from customer premises & return to LG warehouses in JHB, CPT & DBN (operational issues handled by a co-ordinator who reported directly to me)- Directly managing LG Defective Return Warehouse (10 warehouse staff) in JHB & supporting the CPT & DBN warehouses. Warehouses were responsible for receiving & inspection of returns &, after credit is passed, despatch of products to seconds dealers.- Analysis of units being returned by model / store etc to ensure unnecessary claims & returns are kept to a minimum.- KPI management & reporting results to top management

In my role as head of LG Parts Department I was responsible for the purchasing, importation, storage & distribution of all spare parts for all LG products in Southern Africa. Key areas of responsibility included:- Predicting demand for spare parts for all consumer products supplied by LG Electronics S.A.- Setting minimum, maximum & re-order levels for spare parts.- Maintaining adequate stock levels to ensure immediate fill rate targets are kept.- Ordering of spares from Overseas Branches and local suppliers.- Reconciling arrivals against orders and inspecting goods for suitability.- Overseeing of binning, storage and dispatch of spares.- Ensuring that repairs awaiting spares and back-orders are kept to a minimum.- Managing a staff complement of 8 permanent & 7 temporary workers (including 1 supervisor)- Controlling the distribution of spares to local branches & service agents, as well as agents in Namibia, Zambia, Botswana, & Swaziland.- Overall control of LG Parts Inventory.- Preparing management reports on departmental performance / KPI’s

Responsible for all support services including:- Invoicing- Deliveries- Warehouse / Stock Control- Building & Vehicle Maintenance- Supervised Service & Parts Function