Darrell Drake Email & Phone Number

Dallas, Texas, United States

Publish, maintain and drive adoption of domain API taxonomy and design principles in regards to initiatives across Citi Personal Banking and Wealth Management. Partner closely with key stakeholders in the development organization and Enterprise and Architecture Practice to incorporate strategic technology directives into the API Design Time Governance process. Including the cloud platform adoption of OpenShift On-Premise, and gateway adoption of the Apigee Edge platform. Specifically deepened subject matter expertise in the domains of money movement, acquisitions and risk management. As a team, crafted and continually improving the engagement model and review process for pipeline initiatives to ensure appropriate rigor and adherence to SDLC principles.

Irving, Texas, United States

Deliver high quality requirements to kick off strategic initiatives across the scope of online self-servicing of credit cards issued by Citi North America with retailers' branding (some major partners are Macys / Bloomingdales, The Home Depot, Best Buy, LL Bean). In this role I work closely with customer journey owners, key Agile development scrum team members, principal engineers and oversight stakeholders to strike the right balance of achieving the immediate business objectives and adhering to the longer term technology strategic roadmap. Primary tools used for tracking my deliverables are JIRA and Confluence. Major initiatives I helped to drive were: online cardless registration flow enablement, interaction with financial aggregators, one time password content consolidation, biometric login enablement, account structure modernization, temporary direct URL access to servicing features.

Dallas/Fort Worth Area

Systems Analyst for Payment Services Engine and Global Payment Utility. Supported all NAM Consumer lines of business: Credit Cards, Retail Bank, Loans and Mortgage. Involved in project sizing, concept engagements for medium / large projects and collaborating on the strategic roadmap. Main focus was on the ACH and Debit Card fulfillment rails via two major sub-sytems, a mainframe host system [IBM zOS/COBOL] called Payment Services Engine and a distributed services layer [Java/J2EE] called the Citi Global Payment Utility. Contributed to Citi's acquisition of the Costco co-branded card portfolio, the Macy’s / Bloomingdales Store Card portfolio and an overall process re-engineering initiative to streamline one-time and recurring automatic payment mechanisms for customers engaging Citi via various channels. Strategically, executing the roadmap to a new micro services architecture, which removes Tibco / ESB hops and changed the message layer format transition from XML-SOAP to JSON format for flexibility and parsing efficiency.

Osaka, Japan

Ownership and oversight internal controls and processes around technology hardware inventory, software request processes including license purchase and administration, and maintenance contract tracking and renewal. Continually and proactively involved in multiple projects to align the tracking tools and procedures to Asia Pacific Regional and Global standards. Transitioned part of the software function to a center of excellence in Dalian, China saving about 1 Japan head count. Introduced a self-review licensed software usage process with automation saving about 750 man-hours per year, and yielding stock licenses for further cost avoidance. Collaborated with 5 other departments to introduce process formally linking the fixed asset ledger to physical inventory processes, ensuring write-off pre-approval and pre-empting tax audit risk.

Tokyo, Japan And Osaka, Japan

Development, production support and deployment operations for the Internet-facing web applications of 3 Citi Consumer businesses in Japan (Bank, Cards and Consumer Finance). Initiated Citi global compliance processes in regards to the relevant Japan systems, especially information security processes, and managed any issues through to closure. Lowered development costs of multiple brand websites over 60% by merging front-end logic. Supported the rollout of STP (straight through processing) also known as auto-screening for loan applications, one of the first in the industry in Japan. Worked with Tech Infrastructure units to construct and operate the CMS (content management system) environment which enabled less resource-intensive weekly rollouts of web application changes.

Within 23 Wards, Tokyo, Japan

One-man IT team. IT project management (specification / vendor relationship management), database and server administration, and support. Improved in-house CRM system. Enhanced order fulfillment and payment administration portions of direct sales, eliminating billing errors. Automated logistics and sales trend analysis process, shortening order process and reducing stock levels.

Within 23 Wards, Tokyo, Japan

Developed portions of two major web applications that optimized business processes in the areas of billing and product distribution for pre-paid phone cards. Constructed my own development environment using Sun Server Hardware, and installed Solaris OS / JDK / Oracle Database from scratch.

Kanagawa, Japan

Opportunity provided through the MIT Japan Program, which facilitated first move to Japan. Designed and developed security software components for Apache SOAP and AXIS, B2B web service toolkits emphasizing rapid deployment and platform independence. Created proof-of-concept client-side demonstrations focusing on security components such as SSL, Client Certificate Authentication, HTTP Basic Authentication, and Token-Based Access Control.

B.S.

Education record

Education record