Principal Engineer (Electrical)
Norwalk, Connecticut, Us
Worked primarily in the Repair Laboratory. Involved with all phases of repair and testing of custom ACS vehicle equipment.* Technical Lead for the in-house repair team at the end of this time, providing oversight, training, and work-flow direction.* Prioritize repair efforts to keep multiple customers supplied with sufficient units, with the goal of avoiding vehicles being unavailable because of insufficient spare units at a customer's site.* Created and maintained three Access Databases to track RMAs and Parts.* Used Microsoft Office (Word, Excel, Access) for reporting activities.* Collaborate with management to positively support our customer relationships.* Collaborate with the hardware and software development teams to stay current with equipment updates.* Create, customize, and maintain of various Microsoft Access Databases to document the status of the customer's equipment within the repair cycle.* Developed new test system to reprogram and in-circuit test HC11 microcontrollers used on production PCBs.* Develop and modify control scripts used by automatic test equipment (ATE) in the repair process.* Identify repair trends which require changes to repair techniques, production equipment, or on-site training.* Utilize test equipment to troubleshoot circuits and systems.* Build new test fixtures and repair old test fixtures as needed.* Designed and fabricated Printed Circuit Boards (PCB) for test fixture use.* Properly assigned costs to appropriate charge numbers.* Utilized test equipment to troubleshoot at component, circuit card (PWA/PWB/PCB), and system levels.* Created work flow processes to support repair activity.During this time the company was known as Affiliated Computer Services, Inc. (ACS)to then become ACS, a Xerox Company.