Darrell Hardidge Email & Phone Number

Hi Darrell here, I am an expert in understanding customer behaviour and what defines the most powerful reputations in the market and how to build a market leading CX strategy driven by your own team.As a leading expert in measuring company and personal reputations, my company Saguity has researched for hundreds of companies from $Billion + to the SME market, and the team has completed over 500,000 phone-based high qualitative interviews. I’ve worked with leading travel companies to achieve #1 position with precise strategies to drive their brand to being the most awarded in their category. A global German power tool company was able to benchmark their 400 dealer network on service excellence and client appreciation and identify the specific human behaviours behind what creates a 10/10 experience. It doesn’t matter what you do, we all service humans, and there are very specific traits that set the #1 companies apart, the secret is in knowing how to understand the heart connection to your market."Different isn't always better, but better is always different", most companies focus on being different which makes it hard to stay ahead of their competition. However, those that focus on being the best to deal with, become the market leaders as better is what makes them unique in their market.The three challenges our clients face right now are:1. Team engagement with their market and protecting their reputation2. Their understanding of their clients specific needs3. Their market challenges from new technology advancement and changing customer needs.To solve these challenges I enable you to truly understand how you are experienced by your market. "Clarity leads to Power". When you have precise clarity around what defines greatness for your reputation, you then know how to reverse engineer your processes in order to predict service excellence.My business purpose in life is to help companies understand how they can deliver the highest value to their customers and to understand why their customers choose them over their competition. Defining what truly creates your value is the most powerful thing you can do to build a #1 reputation business.Click the blue “Connect” button above to stay connected and informed.And please hit the subscription bell on the top right of my profile to receive my top content directly in your LinkedIn Notifications Tab

Listed skills include Business Strategy, Strategy, Customer Service, Customer Experience, and 5 others.

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  Croydon High School

  Business, Management, Marketing, And Related Support Services