Darrell Harris Email & Phone Number

Responsible for Northern Trust’s Income Operations business in the America’s region. This includes accountability for strategic planning, resource management and client servicing, as well as the ongoing execution of strategic initiatives to capitalize on industry trends, regulation, technology, and innovation.

• Manage a team of Consultants in multiple locations that handle client servicing, governance and operational oversight for the North America client base. Proactively work with clients on developing solutions for.
• Improved client satisfaction ratings from 37% to 90% within a one year period and maintained high satisfaction levels year over year. Ratings measured by client generated scorecards.
• Business lead for operational readiness on a multi year project to integrate the BaNCS Entitlements system into Northern Trust.

• Managed three client teams that supported the middle office operations for Investment Management clients. Worked closely with executive contacts from these firms to enhance operational efficiency, risk management, and.
• Member of the C&IS Productivity Council.
• Member of the Tax Committee Steering Group.

• Managed two Custody Accounting divisions consisting of approximately 90 Portfolio Analysts servicing the Wealth Management client base and the Foundations & Endowments client base.
• Led the Report Delivery Optimization project which transformed how reporting is delivered to end clients. This resulted in better workload balance for the Analysts, improved quality of reporting and an annual savings.
• Spearheaded the implementation of the Endowment Accounting product, FUNDRIVER, within the Custody Accounting group.

• Managed a Custody Accounting division of approximately 60 Portfolio Analysts servicing the Large Corporate client base.
• Developed and implemented the Straight Thru Audit model for the Large Corporate division. This model strategically aligned work between offshore and onshore teams to streamline the audit process, reduce costs and.
• Chairman of the Staff Participation Committee which focused on improving employee engagement and creating an inclusive environment.

• Managed a team of Account Managers which serviced the Public Fund client base.
• Developed and implemented the Account Manager Training program.
• Member of the C&IS Mentoring Steering Committee.

• Managed a team of Portfolio Analysts that performed monthly domestic and global accounting audits for the Large Corporate client base.
• Led the development and implementation of the Accounting Information Management System which streamlined the audit process.

• Managed a team of Securities Analysts that performed all daily processing of corporate events.
• Received the annual Staff Recognition Award for outstanding achievement throughout 1995.
• Implemented quality control procedures for payment processing resulting in a 52% decrease in processing errors.
• Reduced interest payment turnaround time on internal control accounts from 5 days to same day processing by cross training staff and implementing a team approach.

Greater Chicago Area

• Performed monthly, quarterly and annual accounting and performance audits on Unit Investment Trusts.
• Created and maintained monthly production schedules to determine workloads and set deadlines for team members to ensure that department deadlines were attained.