Darrell L. Hugh Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Strategically manage and elevate guest satisfaction while upholding brand service standards across a diverse portfolio of select, premium, luxury, and independent hotels. Leverage data-driven insights and analytics to craft tailored strategies that drive continuous improvement in guest experience and portfolio performance.240 Hotels37K Hotel Keys

Bethesda, Maryland, United States

Global business leader of the GXP team, driving the strategic direction and operational excellence of Guest Experience Platform (GXP) technology across all Marriott brands worldwide. Spearheading the development and deployment of the Marriott International CRM application, with a focus on enhancing digital guest experiences and service delivery at every touchpoint. Collaborates with brand leaders, and other global operations teams to optimize technology integration, improve processes, ensure standards compliance, and maximize system functionality, while also leading training and continuous improvement efforts to elevate the guest experience through innovation and technology.

Remote

Responsible for planning, organizing and delivering all pre-opening training schedules and processes to Owners, Franchisees, and/or property leadership team, in order to best provide pre-opening and conversion training support for all Marriott brand hotel’s. Work with hotel staff, business owners, many different Marriott departments and other outside resources. Identify and analyze training needs based on brand standards, new initiatives and trends. Assist with the modification and improving training programs.

Remote

Subject-matter expert leader supporting Starwood Legacy brands within MarriottInternational. Within Marriott's Continent Lodging Services - Americas organization, Operations SupportResources offers a comprehensive, sustainable and flexible team of operations managers who deploy into assignments based on properties’ management vacancies and short-termstaffing needs. While on assignment, team members foster operational excellence byproviding technical and business acumen, sharing best practices, encouraging associatetraining, serving as subject-matter experts for continent and brand initiatives.

Atlanta, Georgia, United States

Marriott Distinctive Luxury Hotel. | Awarded Manager of the Quarter - Q3 2017.• Achieved Talent Engagement & Leadership Excellence Score.• Completed Next Generation Service Culture on time (via Learning Compliance report).• Developed & facilitated talent training programs.• Significantly reduced department employee turnover.• Met Front Office paid upgrade revenue goal of $31,866.• Exceeded Marriott Bonvoy enrollment goal (21% vs. 13% target).• Ranked #1 for US EAST Luxury tier enrollments.• Increased YOY "Make A Green Choice" Take Rate.• Met Budgeted Payroll Cost % for Welcome Office.• Achieved GSS 2017 Check-In Experience goal.• Co-led Quality Improvement Projects to reduce hotel defects.

Boston, Massachusetts, United States

Marriott Distinctive Premium Hotel. | Awarded Manager of the Quarter- Q3 2016• Led program to boost Self-Parking Revenue, achieving 40% YOY increase ($90K).• Led Hotel Ancillary Revenue initiative.• Generated $25K YOY increase in fee income through Early Departure, Late Cancellation, Early Check-In, Late Departure, and Roll-away bed fees.• Implemented Drake Beil Room Upsell Program, resulting in $26K YOY increase.• Improved GEI Loyalty Composite Score by 28 basis points YOY.• Increased perfect sells from 0 in 2015 to 42 in 2016.• Doubled SPG Enrollment goal (13% vs. 6% target).

Atlanta, Georgia, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

Charlotte, North Carolina

Project manager in advancement operations. Assisted in different projects in the business and systems processes program while, also maintaining responsibility for all alumni and donor records as recorded in Banner Advancement.•Help blueprint projects.•Enter in records and data for alumni and donors.•Coordinated software upgrades and enhancements with UNCC Banner Advancement.•Help formulate ideas for up and coming projects.

Education record

Activities and Societies: Zeta Beta Tau Fraternity & Hillel Campus Life Member Zeta Beta Tau - Risk Management Chair

Vocal Performance