Darrell Harris, Mba, Pmp Email & Phone Number

Baltimore, Maryland Area

Tulsa, Ok, Us

Manage complex coordinated management of multiple related projects in the IT department.Coordinate status reports and stability of project efforts.Establish and implement project management processes and methodologies for IT to ensure projects are delivered on time, within budget, adhere to high quality standards, and meet customer expectations.Track key project milestones and assist Program Manager(s) in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise.Communicate with stakeholders and team members to ensure project success.Identify and manage project risks and issues.Ensure project deliverables are of high quality and meet customer expectations.Develop and maintain project documentation and reports.Facilitate project meetings and ensure that all stakeholders are informed and engaged throughout the project lifecycle.

Baltimore, Maryland, Us

Managed or overseen the delivery of technology projects within a correctional environment, including software development, hardware implementation, and system integration, while adhering to strict security protocols and compliance requirements.Developed and maintained strong relationships with customers, vendors, and partners to ensure successful project outcomes and customer satisfaction.Reviewed and monitored program and project progress and adherence with the organization's vision, mission, and objectives, recommending actions and proposed changes to ensure the projects are successful and remain in alignment with strategic initiatives.Worked closely with DPSCS leadership and vendor partners to identify business needs, define project requirements, and develop project plans.Conducted daily and weekly project status meetings, prepared progress reports, and communicated project updates to senior management and other stakeholders.Provided training and support to correctional staff and end-users to ensure that technology solutions were utilized effectively and efficiently.Worked collaboratively with cross-functional teams, including business stakeholders, developers, business analysts, and technical support staff, to deliver high-quality solutions.Planned and executed the Electronic Medical Record System upgrade project from start to finish, including defining project scope, objectives, and timelines.Led the project team, including technical staff and end-users, to ensure successful implementation of the Electronic Medical Record System.Identified and managed Electronic Medical Record System project risks and issues and implemented mitigation strategies.Conducted post-implementation reviews to identify lessons learned and opportunities for improvement.Evaluated requests (Clinical Services, Vendor Partners, etc.) on process improvements or system enhancements to the Electronic Medical Record System.

Woodside, New York, Us

Spearheaded Charter Spectum’s power supply project removing and installing new power supply in the five boroughs of NYC. Anticipated and identify risks and issues that may impact timeline, deliverables and service quality, maximizing efficiencies while identifying and mitigating roadblocks. Provided the leadership, oversight, and overall responsibility for the timeliness, completeness, and quality of work.Reviewed project costs, resource allocation, budgets. Project schedule changes, and issue escalation.Established working relationships with clients, subcontractors, building managers, and other key executives, ensuring effective communication. Issued resolutions to unforeseen problems to keep the project moving within defined plan parameters.Created and maintain project schedules with unusually skilled and clear commitment to a realistic approach and management of cascading dependencies.Strategized to ensure timelines are met - Identify and monitor overall project timeline, project milestones, tasks, resources, task dependencies, and critical paths required to meet project objectives.

Hamilton Township, New Jersey, Us

Identified new security sales opportunities with existing clients, and grew the business with new or additional security assessment opportunities. Queried clients to understand security requirements and implement procedures that supported security and business initiatives.Consulted and educated clients on penetration testing, vulnerability assessments, International Organization for Standardization 27001(ISO), Health Insurance Portability and Accountability Act (HIPPA), National Institute of Standards and Technology (NIST), Federal Information Security Management Act (FISMA), Payment Card Industry (PCI) and other regulations to aid in decision-making activities.Proactively engaged the client to uncover business models, operation process, high-level technical architectures, key partnerships, and company organizational structure to understand the scope and complexity of the project. Assisted client services directors with daily project management responsibilities, ensuring each assigned client project flowed smoothly from inception to completion.Built trusted relationships with key stakeholders and clients for their information security needs. Scheduled meetings with departments and staff to coordinate projects and ensure seamless, on-time delivery.Utilized knowledgeable of compliance standards/frameworks such as ISO 270001, ISO 27002, ISO 27005, Payment Card Industry Data Security Standard (PCI DSS) and HIPAA to guide clients to appropriate solutions. Set up kick-off calls with clients for penetration testing, internal and external vulnerability assessments, and ISO 27001 projects to enhance project efficiency.Served as the escalation point for client issues, ensuring issue resolution in a timely manner.

Basking Ridge, Nj, Us

Provided exceptional customer service while solving complex problems and delivering timely, innovative solutions in real time.Corresponded with internal departments and customers to gather information about issues and utilized diagnostic procedures for analysis and evaluation.Tracked the routing of orders and resolve missing order. Review, query, and resolve outstanding data entry issues. Provided floor support for a Call Center of 150 representatives.Decreased order cancel percentage by 35% in vendor offices supported. Ended 2015 under 13%.Provided exceptional customer service, including resolving customer escalations, incident handling, and responses.Effectively resolved customer concerns utilizing negotiation and problem-solving skills.Collaborated with team members to develop strategic direction, drive culture and improve overall business results.Provided various broadband and entertainment solutions to customers with sales strategy, positioning, and value proposition. Supported determination and negotiation of pricing and contractual agreement to effectively close sales.

Basking Ridge, Nj, Us

Troubleshooted potential issues and articulated problems with internal groups to ensure timely issue resolution.Negotiated and renewed customer term agreements to enhance customer satisfaction and gain referrals.Saved and retained at-risk customers with incentive offers, discounts, and appropriate products and services.Investigated and resolved customer inquiries, disputes, and complaints on service, billing, rates, adjustments, and policy issues, and diligently calculated rates and issue adjustments.Maintained 114% average revenue attainment for 2014 with high mark of 150%+ in 3 monthsDelivered consultative services to customers regarding broadband and entertainment needs to increase customer satisfaction, loyalty, retention, and corporate revenues.

Basking Ridge, Nj, Us

Represented the company using high-level professionalism and qualitative customer service delivery.Briefed customers on requests for broadband, entertainment, and telecommunications products and services, including validation for services, and arranged installation, disconnection, or service changes.Exceeded cancel commitment number by 25%, through detailed order entry and management.Refined alternative options for customers with budgeting limitations to ensure successful sales opportunities.Verified service order accuracy and completeness, entering service order corrections or changes as appropriate.Resolved billing issues for customers while cross-selling and upselling to increase market share.

Master Of Business Administration (Mba), Information Security

Master Certificate, Is/It Project Management

Bachelor Of Science (Bs), Networking

Bachelor Of Science (Bs), Business Administration And Management, General