Darrell M. Email & Phone Number

Fort Mitchell, KY, US

Following a corporate re-structuring layoff at Snow Commerce/Printful, I spent the following months assessing career and personal goals while strengthening my eCommerce industry knowledge and exploring various job opportunities.

Cincinnati, OH, US

-Managed each account as the primary client contact and guided execution across all aspects of website design & ux, product design & development, vendor & inventory management, and paid marketing for each brand on my roster.-Provided strategic guidance through analysis of internal sales dashboard data, Shopify insights, Google Analytics, Amazon reporting.

Cincinnati, OH, US

• Represented Product organization in priority projects and coordinated cross-functional efforts at Program level. Served as the primary liaison between functions involved in new product development. Obtained business.
• Collaborated with business stakeholders and solution provider teams to ensure high fidelity in tool being developed. Represented product interests in daily stand-ups to ensure proper prioritization of work.
• Coordinated and managed a complex content conversion project in response to Adobe Flash security threat. Represented product team in bi-weekly stand-ups; prioritized work for vendor delivery. Coordinated definition of.
• Conducted root-cause analysis of production issue through document analysis, customer interviews and workflow analysis. Identified and recommended alternative approaches to issue resolution for investment decisions by.

• Managed sales orders through product allocation to distribution. Worked with sales and order management teams to plan shipping and routing arrangements as well as prepare all documentation needed by our warehouse.
• Reviewed and update routing and compliance guides provided by customers to ensure 100% accuracy of packing and distribution needs.
• Strategically examined all operations for opportunities to maximize revenue and reduce cost in the form of customer charge-backs, shipping costs, etc.

Cincinnati, OH, US

• Consulted with clients to identify unique business needs, set clear expectations and successfully convert them to the Paycor product platform.
• Managed project benchmarks and strict deadlines to meet client expectations.
• Trained new users remotely on Paycor systems through live technology demonstrations, ensuring users were confident and had a positive experience.
• Investigated, analyzed and recommended solutions to improve client service conversion and secure customer retention.

• Built relationships and collaborated with internal clients to train and act as point of contact for information management forms, process and systems.
• Established, implemented, and managed processes required to populate and update the internal product information database, which feeds internal product catalog, eCommerce sites, customer-facing product catalog, and is.
• Collected, entered, and updated product information in the database in support of Sales and Marketing applications and initiatives; including managing day-to-day information flow and collaborating with product and.

• Conducted consultative sales calls with key decision makers to identify needs and provide appropriate product solutions. Communicated with Managers, Editors and Marketing personnel to effectively report requests.
• Met sales goals by effectively managing time and resources for a territory of 114 accounts.Completed continuous trainings on product, market, and industry knowledge.

Muncie, IN, US

• Worked closely with University officials to execute effective & successful events from graduation ceremonies to job fairs
• Planned, organized, assigned and reviewed daily project work assignments of Field/Facilities Attendants
• Supervised, monitored, inspected and coordinated daily operations, including special event setups and takedowns; ensuring methods, supplies and equipment were properly utilized
• Trained staff to uphold established departmental procedures and operations

• Managed crew of 20 part-time event services and housekeeping staff
• Collaborated with Event Sales Managers and Food and Beverage Captains to execute accurate and timely room setup and event management
• Worked with clients to meet anticipated and immediate needs for a variety of events, including: weddings and receptions, concerts and more
• Developed Events Services' first official training and orientation program along with the department's first employee recognition program