Darrell March, Chba Email & Phone Number

San Jose, California, United States

Milpitas, California

San Francisco Bay Area

San Jose, California

Solicit and negotiate corporate business, seek out new accounts and develop relationships. Implement sales programs, monitor results and direct the operations to meet/exceed budgeted room revenues. Accountable for the corporate market segment performance, working closely with the Revenue Manager. organize and attend client events and fam trips as needed Manage and communicate aspects of the ResPlus, Fairmont President's Club and Fairmont Famous programs on behalf of the hotel. Work in tandem with the Revenue Manager to ensure GDS viewership is accurate. Develop sales action plan with quarterly quotas (room revenue goals / sales activities). Determine and recommend prospective customers from market informationFairmont President's Circle Award - 2014 - Top 5% of Company SellersFairmont President's Circle Award - 2012 - Top 5% of Company SellersFairmont Master's Award - 2011 - Top 10% of Company SellersFairmont Master's Award - 2010 - Top 10% of Company Sellers

San Jose, California

Identified and maximized revenue specifically the analysis of revenue potential generated by transient, corporate and group market segments. Conducted weekly revenue management meetings to keep staff current on sales strategies and current/future inventory opportunities. Developed analytical reports to determine effectiveness of selling & pricing of hotel. Built, monitored and maintained 30/60/90 day revenue forecasts, 21 day operations forecasts as well as Daily Pace Reports. Continuous market analysis of Rooms and Food and Beverage rate offerings and cost to revenue ratios and space usage to revenue ratios. Final arbiter of all group, business travel and transient rate offerings. Package offering lead. Analyzed End of Month Reports and scripted Revenue Management Recap for corporate and ownership. Administrated group block activity including management of group cutoff dates, interacting Sales and Convention Services Managers to insure block integrity. Oversaw and directed Reservations Manager and staff in the daily operation of the Reservations Department. Conducted recruiting, hiring, and training within the department.

Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service throughout the guests' stay. Act as Manager on Duty on occasion and respond to emergency codes. Ensure all guests are being treated in an efficient and courteous manner and that all Fairmont standards are being applied. Responsible for the hiring, training, and direction of new department employees. Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied. Work in conjunction with accounting to maintain and minimize levels of account receivables. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Supervise the activities and the service levels of the concierge, telecommunications, bell desk, and front desk divisions. Ensure the timely completion of performance appraisals. Responsible for budgeting, forecasting, financial planning and management of the Front Office. Activities center on identification of strengths and weaknesses and the development of plans and strategies to ensure business development. Have control over the elements that determine profit and loss. Responsible for all major operating expenses and has the capacity to set margins and manage the business against profit projections. Make decisions that relate to profit and loss. Responsible for the financial management of the operation.

Washington D.C. Metro Area