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@emergentbiosolutions.com
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8 phones found area 669, 702, 408, and 615
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LinkedIn matched
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Darrell Odell is listed as Director Infrastructure End User Services at Emergent BioSolutions at Emergent BioSolutions, based in Montgomery Village, Maryland, United States. AeroLeads shows a work email signal at emergentbiosolutions.com, phone signal with area code 669, 702, 408, 615, and a matched LinkedIn profile for Darrell Odell.
Darrell Odell previously worked as Director Infrastructure End User Services at Emergent Biosolutions and Director IT End User Services Americas at Verifone. Darrell Odell holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from Western Governors University.
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AeroLeads found 2 current-domain work email signals for Darrell Odell. Compare company email patterns before reaching out.
Over 30 years of information technology experience providing support and guidance to medium-sized companies within the finance, healthcare, and technology markets. 20 years of progressive management experience including process design and improvement, metrics and service level development and management, budgeting, and technology project deliveries. Strong customer service advocate, excellent communication skills, and good understanding of business drivers and priorities.
Listed skills include It Management, Management, Leadership, Project Management, and 36 others.
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A career timeline built from the work history available for this profile.
Gaithersburg, Maryland, US
Oversee end user computing and support services for fifteen domestic and international sites supporting 3500+ users. Manage desktop and office equipment, include technology refresh schedule. Manage operating budget of $6.4 million, including Microsoft Enterprise Agreement and ServiceNow licensing. Lead ITSM services including Incident Management, Request.
New York, NY, US
Directed two regional support managers and 14 technical support specialists providing end user and executive support to 2500+ users in over 20 locations across North America and Latin America. Defined roadmaps for end user cloud-based infrastructure services, workstation deployment and support, and cohesive communications. Partnered with senior IT and.
Nashville, TN, US
Formulated technology roadmaps and partnered with CFO to prioritize expenditures and allocate resources. Consulted with C-level and multi-functional leadership to gather requirements, plan, and coordinate large-scale enterprise migrations, expansions, and renovations into existing architecture. Good Samaritan Hospital: Planned and executed deliverables for.
Nashville, TN, US
Revitalized service desk from ground up to support 10K users at eight hospitals in two states; recruited, hired, and trained high-performing team of 13 collocated and geographically distributed incident managers and service desk analysts providing round-the-clock desktop, application, and account management support. Designed support model and established.
Round Rock, Texas, US
Analyzed clients’ existing ITSM processes and provided ITIL compliant incident management, problem management, change management, and asset management solutions. Scheduled and oversaw deployment, installation, configuration, and user training for these solutions.
US
Supervised team of 4 managers and 41 staff supporting Oracle applications, server administration, Service Desk, and desktop support functions for 1500+ users in 16 global locations. Provided oversight of $7.5M software and hardware budget. Saved $1M+ in operating expenses by minimizing software maintenance by right-sizing contracts, cancelling unnecessary.
US
Led service desk and desktop support teams and partnered with internal audit team on SOX audits. Created global employee on-boarding and off-boarding processes. Improved compliance and quality and reduced change requests by 37% by automated Change Management approval requirements and processes.
US
Designed and staffed a Service Desk to support the users after the merger of three companies providing Tier 1 support for 2500+ global users. Created a training plan between Service Desk and Desktop Support teams to increase the first call resolution rate by 25%.
Provided Tier 1 and Tier 2 support for 450+ users. Redesigned ticketing system to improve the quality of the tickets and reduce entry time. Implemented survey to measure customer satisfaction.
Implemented global follow the sun Service Desk to support 2000+ global users in the US and Europe.
Other employees you can reach at emergentbiosolutions.com. View company contacts →
Gregory Larson
Colleague at Emergent Biosolutions
Cheltenham, Maryland, United States, United States
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Seán O'Keeffe
Colleague at Emergent Biosolutions
Dublin, County Dublin, Ireland, Ireland
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CW
Chris Welch
Colleague at Emergent Biosolutions
San Diego, California, United States, United States
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CE
Chris Epp
Colleague at Emergent Biosolutions
Canada, Canada
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Florentina Worley
Colleague at Emergent Biosolutions
Maryland, United States, United States
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Barry Mchenry
Colleague at Emergent Biosolutions
Oil City, Pennsylvania, United States, United States
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CF
Chad Fowler
Colleague at Emergent Biosolutions
Leslie, Michigan, United States, United States
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RW
Ryan Watts
Colleague at Emergent Biosolutions
Port Huron, Michigan, United States, United States
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SI
Steven Iadicola
Colleague at Emergent Biosolutions
Milan, Michigan, United States, United States
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MD
Mari-Ann De Leon
Colleague at Emergent Biosolutions
Winnipeg, Manitoba, Canada, Canada
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Quick answers generated from the profile data available on this page.
Darrell Odell works for Emergent BioSolutions.
Darrell Odell is listed as Director Infrastructure End User Services at Emergent BioSolutions at Emergent BioSolutions.
AeroLeads has found 2 work email signals at @emergentbiosolutions.com for Darrell Odell at Emergent BioSolutions.
AeroLeads has found 8 phone signal(s) with area code 669, 702, 408, 615 for Darrell Odell at Emergent BioSolutions.
Darrell Odell is based in Montgomery Village, Maryland, United States while working with Emergent BioSolutions.
Darrell Odell has worked for Emergent Biosolutions, Verifone, Hca, Emc (Infra), and S1.
Darrell Odell's colleagues at Emergent BioSolutions include Gregory Larson, Seán O'Keeffe, Chris Welch, Chris Epp, and Florentina Worley.
You can use AeroLeads to view verified contact signals for Darrell Odell at Emergent BioSolutions, including work email, phone, and LinkedIn data when available.
Darrell Odell holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from Western Governors University.
Darrell Odell is listed with skills including It Management, Management, Leadership, Project Management, Itil, Software Documentation, Information Technology, and Service Delivery.
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