The RoleProvide direction to all departments within the company. Sales, Service, Installation, Marketing, Warehouse, Fleet, Call Center, Dispatch, HR, and Finance. Responsible foro Manage staff and maintain the highest customer satisfaction and employee engagement levels.o Set individual goals and KPIs for all staff positions with financial responsibilities. o Monitor staff performance to ensure that daily revenue goals are met. o Show employees how their individual contributions matter to the company’s success. o Communicate clearly, show recognition, and build rapport with employees. o Monitor employee engagement levels and know how to promote a healthy work environment. o Train and advise staff members on how to win new referrals and gain repeat business.o Establish customer satisfaction metrics, evaluate performance, and coach staff to success.o Build a plan for escalating customer complaints that results in quick, favorable resolutions. o Create annual budget, control expenses, and meet or exceed plan. o Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.o Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s.o Conduct operations and P&L meetings with key managers to increase productivity levels. o Formalize a coaching and training platform that is consistent, effective, and measurable. o Shape company culture by living out agreed upon values, specifically ethics and integrity.Developed Competencies o Ability to inspire and lead others to attain company goals. o Highly organized with exceptional follow-through abilities. o Strong verbal and written communications.o Quick, sound decision-making abilities. o Ability build and implement technical training programs, safety programs and educational experiences.o Good presentation and public speaking skills.o Ability to build trust and demonstrate empathy. o Excel in a the fast-paced, goal-driven environment.

• Purchasing Manager for all company accounts and transactions.• Research and prepare briefs on client/customer/representative/employee information and relations for meetings, evaluations and conflict resolution. • Negotiate pricing, terms and contacts for all aspects of the company• Control labor, logistics, warehousing and scheduling of all operational employees and their supervisors • Assist in HR procedures and act as stand-in for HR Administrator• Representative of national strategic partner relations• Create and implement new company policy and procedures. • Create, coordinate, delegate and complete diverse company-wide special projects and events.

Purchasing Agent for 16 primary accounts totaling $2.8 million in product purchases a year.Managed warehouse daily operations and logistics for point of sale transport and distribution.Managed a Fleet of 39 service vehicles with 50K of mobile inventory each, their in-house maintenance and outsourced repairs. Managed the daily needs, upkeep and safety of a 9000 sqft. facility and 3500 sqft warehouseManaged a core team of 7 department employees and co-managed a daily rotating staff of 22 other company employees. Sustained 25% yearly company growth, while maintaining or lowering product costs, and having a steady increase in product quality. Negotiated a yearly Savings of 108K with the top two vendors that have combined purchases of 800K while maintaining their product quality and original accounts volume.While accomplishing the above items I was also able to play a key role in core company leadership and company wide decision making.

Plumbing Apprenticeship ProgramStandard state certified apprenticeship program to become journeyman plumber, acquired 6000 hrs industry experience.

Maintenance Contracts with property management companies, commercial facilities and private contracts for renovation and maintenance.