Darrell Pointer Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

Woodland Hills, California

Provided daily human resource support and aligned business objectives with employees and management with multiple business units in Southern California. Administered operations and consulted management on HR related functions to include employee relations, regulatory compliance, labor policy implementation, policy interpretation, performance management, training and development, diversity awareness, talent retention, and employee engagement. Corresponded with HR Director and management on associate handbook restructuring, and communicated with multiple units and staff members for improvement in work relationships, promote engagement, productivity optimization, and to increase retention. ♦ Managed and organized complex HR department transformation after the successful acquisition of Total Merchant Services by North American Bancard Holdings, LLC. ♦ Networked, developed, and maintained relationships with client groups to build relationships, identified business trends, and provided recommendations regarding courses of action for annual merit reviews and compensation. ♦ Oversaw performance management and facilitated counseling, coaching, career development, and disciplinary actions.

Greater Los Angeles Area

Advised and assisted the Director of Human Resources on interventions and strategies that enhanced T-Mobile’s best place to perform. Utilized working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, diversity management, performance administration, and federal/state employment laws to resolve HR operations and employee relations issues. Developed integrated solutions that reflected business objectives and strategic goals, executed relationship building and formulated partnerships that delivered value-added service to management and employees. Served as organization liaison and provided client feedback and supported specialist teams through coaching to ensure continuous development of current and future leaders. ♦ Acted as employee champion and change agent, communicated with HR department and operations staff, and accurately assessed and anticipated HR-related needs. ♦ Delivered guidance on business unit restructures, workforce and succession planning, participated in evaluation and monitoring of training programs, and followed up to ensure training objectives were met.♦ Successfully implemented and supported world class HR programs and resolved employee issues with performance, improvement, discrimination, and harassment in a timely and professional manner that improved employee satisfaction.

Dallas/Greater Los Angeles Area

Partnered and communicated with business leaders across an $850M national retailer providing comprehensive human resources support that impacted 2400 employees across a multi-state region of 160 retail locations. Oversaw and coordinated full cycle recruiting, designed employees’ compensation and benefits plans, supervised hiring managers, and implemented company policies. Utilized business acumen, cultural awareness, and relationship management to build and maintain a strong local and regional brand.♦ Implemented change management processes and new applicant tracking system that supported rapidly shifting business demands and ensured compliance with OFCCP regulations and guidelines.♦ Conceptualized, developed and integrated effective solutions to highly sensitive and complex employee relations issues including employment discrimination, harassment, retaliation, and equity complaints. ♦ Served as Global Compliance Case Manager and oversaw all investigations enterprise wide that involved store/field operations.

Dallas/Houston/Sanantonio/Austin Texas Area

Directed strategic and operational HR programs and identified short and long-term hiring needs for a multi-site region with 600+ employees across 80 stores. Set performance standards, evaluated employees, administered benefits administration and compensation while defining onboarding procedures in alignment with company culture. Designed and implemented company policies that complied with business objectives and confirmed all HR operations adhered to legal standards. Provided HR expertise and coaching to leadership on risk management, employee relations challenges, policy interpretations, applying applications, talent management, staff development, and organizational design. ♦ Effectively led the development, analysis, and coordination of employee relations’ initiatives that encouraged employee retention, job satisfaction, and positive morale.♦ Facilitated training to managers on employment law, diversity and inclusion, and labor relations and led all investigations regarding sexual harassment, discrimination, and inappropriate behavior. ♦ Collaborated and provided support to various leaders and associates that led to decreased turnover by 10% and increased associate engagement in the region by 15%.

Dallas/Fort Worth Area

Provided comprehensive human resources support impacting 1,500 employees in multiple retail locations. Helped organize employer branding activities, determine training plans per employee and department, and prepared and managed district’s budget. Tracked recruitment KPIs and suggested improvements that strengthened organizational capacity, while providing HR operations support to staff and management on employee relations issues. Coached and trained business leaders on how to best leverage people resources and craft organization-wide strategies and objectives for continuous growth and development. ♦ Maintained the lowest number of investigations within the region. ♦ Implemented targeted strategies with a focus on personnel policies that improved corporate compliance and safety for EEO/OSHA employment issues, disability accommodations, maternity/paternity leave, and absence management.♦ Successfully launched "Customer First," a new training initiative developed to sell customers complete projects which resulted in a substantial increase in store sales and improved customer service. ♦ Increased associate engagement by holding monthly "Town Hall" meetings, gathering feedback from the associates and developing action plans to ensure continuous improvement.

Dallas/Fort Worth Area

Provided strategic and tactical HR leadership for thousands of employees, established and maintained a valued advisor relationship with leaders and provided consultative support, advice and solutions on all HR operations. Executed all employee engagement, training development, and performance appraisal activities, and exhibited effective coaching and counseling that resolved employee issues within minimal escalation. Stayed abreast and retained knowledge of changing business needs, anticipated human resources issues and opportunities that had internal and external impacts. Developed and implemented talent acquisition, training, and development strategies to advance operational objectives.• Managed the bi-annual succession planning review process to analyze talent, associate development, and performance management. • Defined and wrote job descriptions for roles within the Optical Lab division. • Supported two successful divisional reorganizations. • Served as project manager for the development of a new compensation administration program and ensured pay equity in all specialty logistics facilities.• Recognized for having highest associate engagement and lowest associate turnover in the region.

Bentonville, Arkansas

Bentonville, Arkansas

Columbus, Ohio Area