Darrell Rich Email and Phone Number
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I am a seasoned and results-driven executive with more than 15 years of impactful leadership in sales and operational management. My career is defined by strategic planning, teambuilding, and a relentless commitment to driving success. I specialize in boosting profitable sales, enhancing market positioning, and streamlining production and costs, consistently delivering outstanding results.At each juncture of my career, I have consistently exhibited a growth mindset and an inspirational leadership style. I foster trust, loyalty, and respect while achieving exceptional results. Fluent in both English and Spanish, I pride myself on my ability to drive change, gain stakeholder buy-in, and build a collaborative culture.My recent role at WattLogic involved overhauling target verticals, identifying and implementing cost-saving measures, and creating a cohesive team that prioritized long-term strategic goals. I mentored and promoted key team members, emphasizing qualities like culture fit, attitude, aptitude, and adaptability.My leadership at Third Party Pet saw the introduction of essential elements like KPIs, scorecards, and tracking mechanisms, resulting in improved team and individual performance. The revamped sales script led to a significant increase in orders, sell-through rate, average ticket size, productivity index, and total revenue.As the Manager of Member Debt Solutions at USAA, I built a team from scratch, promoting a leadership style that empowered team members to take ownership of their roles and provide solutions. I recruited and hired based on potential for growth and development within the team, ultimately promoting nine employees.As the Chairman of the Board at Phoenix Business & Workforce Development Board, I initiated a three-year Strategic Plan focused on business demands and trends, workforce training, and repeatable solutions. This visionary approach led to the launch of business-led sector strategies in healthcare, cybersecurity, and advanced business services.I look forward to bringing my wealth of experience, growth mindset, and inspirational leadership to contribute to the success of your organization. Let's embark on a journey of collaboration and achievement!
Enterprise Technology Consulting
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Enterprise Technology ConsultingPhoenix, Arizona, United States
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Executive MemberInternational Leap Network Sep 2024 - PresentLos Altos, UsLEAP is a private exclusive network for members of the #LeapAcademy Program: executive leaders, entrepreneurs, and high achievers from around the world who inspire and drive growth and impact on themselves, their work and their communities. -
Chief Operating OfficerWattlogic May 2023 - Dec 2023Tempe, Arizona, UsAs the leader overseeing the comprehensive transformation of the company, my mission was to structure the company to grow forward. Collaborating closely with the CEO, I orchestrated a strategic plan that would propel the organization toward its long-term objectives. My scope spanned across sales, operations, marketing, P&L, finance, and business affairs, demanding a holistic and results-driven approach to ensure efficiency and effectiveness. Left WattLogic in December 2023.A notable accomplishment was the formalization of the organizational structure and the implementation of standard operating procedures (SOPs), defining clear roles and responsibilities. Additionally, I instituted leadership training for department heads, fostering personal and professional growth within the company.A strategic realignment of target verticals and product offerings, coupled with the identification and implementation of cost-saving measures, resulted in a remarkable reduction of operational losses by more than 70%. This financial turnaround contributed significantly to the company's overall health.Emphasizing a collaborative and growth-oriented work environment, I prioritized long-term strategic goals while achieving short-term gains. By fostering a cohesive team culture, I successfully led, mentored, and elevated team members, instilling a sense of purpose and motivation. Key hires, promotions, and mentorship initiatives, including roles such as Director of Sales and Marketing, Director of Operations, Senior Project Manager, and Vendor Relations Manager, were pivotal in shaping a dynamic and effective workforce.My diverse background allowed me to bridge the gap between sales, operational processes, and financial aspects of the business, enhancing cross-functional communication and significantly improving workflow and productivity. My leadership journey aimed not only at immediate successes but also at building a foundation for sustained growth and success in the future. -
Director Of Sales & ServiceThird Party Pet Jan 2022 - May 2023Lisle, Illinois, UsJoining the executive leadership team, I lead both Sales and Service functions, employing my cross-organizational skills to drive sales, enhance operational excellence, and improve overall efficiency. Leading a diverse team of 38 employees spread across three remote teams, I played a crucial role in refining various aspects of sales and customer service.One of my significant contributions was the introduction of key performance indicators (KPIs), scorecards, and tracking mechanisms, providing enhanced visibility into team and individual performance. This data-driven approach facilitated better decision-making and allowed for more effective monitoring of outcomes.I initiated a sales script revamp that led to a remarkable uptick in orders, sell-through rates, average ticket size, productivity index and total revenue. Within a span of four months, we achieved impressive growth metrics despite a decrease in leads, showcasing the effectiveness of the strategic changes.To transform the culture, I replaced ineffective leaders and adopted a coaching-focused leadership style, resulting in improved team morale and performance. I cultivated an engaged and motivated remote workforce, ultimately enhancing customer service and driving sales outcomes.Innovation and employee empowerment were central to my approach. I implemented the first employee quarterly survey, boasting an impressive 94.7% participation rate, and introduced quarterly self-appraisal and reviews for managers, team leads, and reps. Furthermore, I developed a comprehensive leadership training program covering cross-functional rep development, creative thinking, leadership skills, and personal development.I launched the Rep Development Program and the Employee Recognition program, both contributing to a culture of continuous improvement and recognition within the organization. My tenure was marked by transformative leadership, data-driven decision-making, and fostering a positive & empowered team culture. -
Manager, Member Debt SolutionsUsaa Mar 2018 - Jan 2022San Antonio, Texas, UsIn 2018, I was selected for a transition to the bank side to build a new team and product area from the ground up. This endeavor involved leading both onsite and remote teams, each with distinct focus areas and varying levels of experience. This experience highlighted my adaptability to different leadership demands, where I successfully guided and supported individuals, helping them become experts in their respective roles.The primary objective was to establish a team that addressed demand deposit account issues, providing valuable assistance to customers in resolving overdrawn balances and past-due debts. This initiative was pivotal in reducing financial losses for the organization. In building this team, my emphasis during recruitment and hiring was on attitude, aptitude, and adaptability. I sought individuals with the potential to grow and develop within the team, a strategy that paid off as evidenced by the promotion of 9 employees.My leadership style prioritized empowerment, encouraging team members to take ownership of their roles, think creatively, and provide solutions. This approach resulted in the formation of motivated and high-performance teams that consistently delivered results. Throughout the process, I directed the team to integrate the developed solutions seamlessly into the broader organization, aligning our work with other departments to ensure cohesive and efficient operations. -
Financial AdvisorUsaa Nov 2015 - Mar 2018San Antonio, Texas, Us
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Chairman, Phoenix Business And Workforce Development BoardCity Of Phoenix Feb 2009 - Jun 2017Phoenix, Az, UsI worked in close partnership with the City of Phoenix Community & Economic Development Department, where I spearheaded efforts to identify practical employment and business solutions. My role extended to defining and directing policy for city workforce programs aimed at fostering business growth and facilitating hiring.One of my notable achievements was the initiation and execution of a comprehensive 3-year Strategic Plan. This plan strategically aligned with business demands and trends, workforce training needs, and the development of repeatable solutions. My focus throughout this initiative was on delivering high-quality services, fostering community engagement, and upholding organizational excellence.Recognizing the importance of industry-specific strategies, I launched business-led sector strategies in crucial areas such as healthcare, cybersecurity, and advanced business services. These sector-specific strategies were instrumental in addressing the unique workforce requirements of these industries, contributing to both business and community success.Furthermore, I played a key role in the establishment of the innovative Phoenix Business and Workforce Development Center. This center, recognized nationally for its ingenuity, served as a hub for driving economic development, supporting businesses, and empowering the local workforce. Through these initiatives, I demonstrated a commitment to fostering collaboration, driving economic growth, and creating sustainable employment opportunities in the City of Phoenix.I also served as the:Vice Chairman (2010 – 2011)Director (2009 – 2010; 2016 – 2017) -
District Manager, SwDominion Enterprises Sep 2007 - Jan 2010Norfolk, Va, UsAs a multi-state leader for a multimedia company, I held comprehensive responsibilities spanning sales, market strategy, operations, production, and distribution. With full P&L and budget planning authority, I successfully directed both inside and remote work contact center sales and operation teams, showcasing my proficiency in managing diverse functions within the organization.With a team comprising 9 direct report managers across 8 locations in 4 states, I led and motivated over 140 employees, including both onsite and virtual teams. My leadership extended to managing a substantial revenue portfolio, totaling $12 million, where I consistently exceeded revenue and operational expectations.A key aspect of my role involved the strategic planning and execution of budgets. I meticulously built budgets and strategic plans that not only met but surpassed revenue and operational targets. This strategic approach contributed to the overall success of the company and its sustained growth.Demonstrating my commitment to operational efficiency and cost-effectiveness, I successfully planned, implemented, and delivered more than $1 million in annual cost savings. This achievement was realized through a combination of operational consolidations, process improvement initiatives, and enhanced efficiencies across various facets of the organization. Overall, my leadership in this role reflected a blend of strategic vision, financial acumen, and operational excellence. -
General ManagerDominion Enterprises Nov 2005 - Dec 2007Norfolk, Va, UsI successfully orchestrated a remarkable market turnaround, achieving substantial growth across key financial metrics. The sales revenue witnessed an impressive surge of 47%, accompanied by an extraordinary income growth of 63%. Notably, the profit margin experienced robust growth, increasing by 55%, resulting in a commendable total profit margin of 48%. Furthermore, I strategically elevated the Incremental Margin to an outstanding 91%, positioning the company as a leader in 53 cities.As a pivotal member of a select team, I played a crucial role in researching and launching a new product line. This initiative was driven by a deep understanding of business demands and customer insights. The result was not only meeting market expectations but exceeding them, as the product line swiftly ascended to become a market leader within a mere two months.My commitment to developing talent was reflected in my role as a mentor to three Sales Representatives, guiding them to achieve a position in the National Top 25 out of a pool of 350+. Additionally, through effective leadership, I steered the office to secure a position in the Top 3 nationally, showcasing the team's outstanding performance and contributing to the company's overall success.
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General ManagerDominion Enterprises Sep 2004 - Dec 2005Norfolk, Va, UsI increased sales revenue 30%, net income 56%, and profit margin to 44.5%—setting records in all categories. I led the organization to a Top 4 finish (out of 53) nationally in 5 of 6 KPI metrics.
Darrell Rich Skills
Darrell Rich Education Details
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Brigham Young UniversityInternational Relations
Frequently Asked Questions about Darrell Rich
What company does Darrell Rich work for?
Darrell Rich works for Enterprise Technology Consulting
What is Darrell Rich's role at the current company?
Darrell Rich's current role is Senior Executive | General Manager: Revenue & Profit Growth • Culture Building • Leadership ⋙ I drive growth and business value via dynamic strategy, leadership, talent development and sales & process optimization..
What is Darrell Rich's email address?
Darrell Rich's email address is da****@****saa.com
What is Darrell Rich's direct phone number?
Darrell Rich's direct phone number is +160288*****
What schools did Darrell Rich attend?
Darrell Rich attended Brigham Young University.
What skills is Darrell Rich known for?
Darrell Rich has skills like Leadership, Team Building, Strategic Partnerships, Public Speaking, Strategic Management, General Management, Executive Management, Account Management, Sales Targets, Sales, Data Analysis, Sales Operations.
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