Darrell Schneider Email & Phone Number

Louisville, Colorado, US

- Implemented a Customer Experience program. Similar model to the one I created at IBM for ERP Managed Services.- Customer advocacy, advisory, product/services adoption- Manage a portfolio of the largest clients- Develop customer communication and proactive resolution plans- Hiring, training, mentoring and management of direct reports and managing to KPIs.

Completed a conceptualization phase. ShowTrove is a SaaS designed for collectors / hobbyists to manage their collection of items and a create a community experience to share, explore, communicate with other like minded enthusiasts. This stage explored the specific functional design and interface requirements for this sector. Additional funding is needed.

San Antonio, Texas, US

Developed Multi-Cloud GTM Transformation strategy (Private, Public, Hybrid) for clients and drove the strategy for an Alliance/Partner ecosystem to create pipeline. Aligned with Marketing, Product and Sales teams to develop messaging and direction of offerings for SAP and Oracle. My role encompassed building out our relationships with SAP and other vendors.

Armonk, New York, NY, US

The Client Partner is the single executive leadership between IBM and the client. The role is effectively a General Manager and owns all aspects of Client Success for a single national / global account or a portfolio of accounts within a highly matrixed organization. Responsibilities include: P&L, revenue growth, health of the relationship with customer.

Armonk, New York, NY, US

• Prior company, KPMG/Qwest, bought by IBM. The SDM (Customer Success Manager) is the single operational point of contact. The role manages all delivery aspects, such as, system sizing, network, data center, resource.
• Amcor Rigid Plastics
• Valero Energy
• Exxon Mobil
• Daimler
• NY Port Authority

Denver, CO, US

• My first real job out of college. In the beginning, I was a territory Rep with one state handling Dept Store branded apparel. In the next two years, I had two and a half states, lots of road miles and a winner of the.
• SKU Reduction: small team that developed process to combine Product designs into more similar manufacturing groups where possible.
• SAP Apparel/Footwear Industry Solution (AFS): One of five SME's chosen to live and work in Munich, Germany on developing the industry specific functionality to standard SAP.
• Distressed Goods: Initiated process to maximize margin by leveraging value in other, more recognized labels within other distribution channels.Clients:
• Walmart
• The Limited: Victoria's Secret