Darrell Schneider Email & Phone Number

Louisville, Colorado, Us

- Implemented a Customer Experience program. Similar model to the one I created at IBM for ERP Managed Services.- Customer advocacy, advisory, product/services adoption- Manage a portfolio of the largest clients- Develop customer communication and proactive resolution plans- Hiring, training, mentoring and management of direct reports and managing to KPIs- Promote cohesion among cross functional and remote/offshore teams to focus on the customer- Maintain a portfolio of customers to improve their overall relationship, retention and increased business for SaaS, Hybrid / Private / Public Cloud, Consulting, Managed Services for ERP systems- Own all aspects of contractual services, development of internal and external business processes. In addition, evaluate and recommend improvements to internal customer relationship management tools (processes and systems).- Implement and provide oversight of Governance program- Result : NPS scores are at the highest level in the industry (70+)

Completed a conceptualization phase. ShowTrove is a SaaS designed for collectors / hobbyists to manage their collection of items and a create a community experience to share, explore, communicate with other like minded enthusiasts. This stage explored the specific functional design and interface requirements for this sector. Additional funding is needed for any next stage development.

San Antonio, Texas, Us

Developed Multi-Cloud GTM Transformation strategy (Private, Public, Hybrid) for clients and drove the strategy for an Alliance/Partner ecosystem to create pipeline. Aligned with Marketing, Product and Sales teams to develop messaging and direction of offerings for SAP and Oracle. My role encompassed building out our relationships with SAP and other vendors to accelerate growth within the sector. Setup national sales team communications and team building initiatives to drive a consistent program for the Customer Experience.Role:- Alliances & Partnerships: Built New Relationships to Jointly Grow Business- Offerings: SAP, Oracle, Managed Services, Cloud Hosting, Professional Services- Guided Offering Development for Private & Public Cloud (AWS, Azure, Google)- Initiated New Partner Development- In 2020, the new executive leadership team decided not to continue funding the expansion of the ERP group, hence my and others short tenureCloud Services:- Multi-Cloud solutions (Public Cloud, Private Cloud, Hybrid Cloud, etc.)- ERP Hosting and Applications management (SAP, Oracle, etc)- Implementation & migration services for Cloud Applications- Professional Services (Security, Salesforce.com, Cloud Architecture,...)

Armonk, New York, Ny, Us

The Client Partner is the single executive leadership between IBM and the client. The role is effectively a General Manager and owns all aspects of Client Success for a single national / global account or a portfolio of accounts within a highly matrixed organization. Responsibilities include: P&L, revenue growth, health of the relationship with customer and integration partners, escalation, etc.. For the client, the position represents the executive oversight for any service offerings provided by IBM. The role provides insight into the client C-suite relationships to build a “trusted advisor” role to develop, maintain and nurture the Customer Experience while working with executive sponsors and other business units within IBM. Client Examples: Ameriprise Financial, GEICO Insurance, PPD Laboratories, United Bank of Africa, State of Minnesota, AO Smith, The Washington Post, The AndersonsResponsibilities/Achievements:- P & L Ownership- 100% Club Attainment Award- Manage Relationship with Implementation Partners (Accenture, Deloitte, IBM GBS, etc.)- Revenue and Profitability targets- Domestic, Offshore & Contractor resources- Project Team & PMO leadership- Mentored New Team Personnel - Created Customer Governance Program & Materials- Developed Custom Application for Managed Customers (SDM tool)- Services: Managed Services, SaaS, IaaS, PaaS, SAP, Oracle, Peoplesoft, Analytics, DR, Technical/Functional

Armonk, New York, Ny, Us

Prior company, KPMG/Qwest, bought by IBM. The SDM (Customer Success Manager) is the single operational point of contact. The role manages all delivery aspects, such as, system sizing, network, data center, resource management, project oversight, etc.. While in this role, I created a custom account management application. This application was then rolled out to the entire department to ensure a repeatable Customer Experience could be offered by other Service Delivery Managers.Selected Achievements & Responsibilities- Development and implementation of a custom SDM application to manage the Customer Experience- Established Customer Experience Program- Developed Training Programs for New SDM employees- Compliance LeadSelected Clients • Amcor Rigid Plastics • Valero Energy• Exxon Mobil• Daimler• NY Port Authority

Denver, Co, Us

My first real job out of college. In the beginning, I was a territory Rep with one state handling Dept Store branded apparel. In the next two years, I had two and a half states, lots of road miles and a winner of the year's sales contest. From sales, I moved into the Private Label side of the business managing Victoria's Secret (Retail and Catalog) as the National Account Manager during the big growth years of the early 90's which was around $60mm in annual sales. This role was half sales, half manufacturing and this is where I was able to see both sides of the fence, the big picture. After some time, a great opportunity to manage Sales and Marketing in a new Discount brand was offered, so I took the new role. This resulted in getting the brand introduced into Kmart because of a solid relationship I had with the new GM from my Private Label days which increased sales by 35% year over year. Total annual sales were over $120mm. My responsibilities covered marketing, packaging, quality, shipping and returns and everything in between the customer and the various business departments.My last role was taken to develop/manage the new Apparel & Footwear Solution functionality for the Shared Services SAP system working with Deloitte Consulting. This brought all those sales and manufacturing roles together.Projects / Milestones:• SKU Reduction: small team that developed process to combine Product designs into more similar manufacturing groups where possible.• SAP Apparel/Footwear Industry Solution (AFS): One of five SME's chosen to live and work in Munich, Germany on developing the industry specific functionality to standard SAP.• Distressed Goods: Initiated process to maximize margin by leveraging value in other, more recognized labels within other distribution channels.Clients:• Walmart• The Limited : Victoria's Secret• Kmart