Darrell Shaw Email & Phone Number

London, England, United Kingdom

British APCO - Working in Partnership to Improve Public Safety TechnologyLaunched in June 1993 as the British Association of Public Safety Communications Officials, British APCO, also known as BAPCO, is now acknowledged as the leading UK based Association for all professionals using or developing Public Safety technology.British APCO is a growing community.

Telent is a leading technology company and specialist in the design, build, operation, and maintenance of the UK’s critical digital infrastructure, drawing on decades of experience in mission critical communications and technology.With a strong focus on key customer areas including transport, emergency services, network providers and the public sector. Our.

United Kingdom

• APD specialise in delivering mission-critical and business-critical solutions to organisations within the public sector; transport, security and logistics industries. APD's products are used in over 100 client sites in.
• Product owner for the APSIRE CRM and CORTEX ICCS applications
• Develop APD’s demonstration capability for CORTEX and ASPIRE applications
• Develop APD offering within the Contact Management arena UK and International
• Knowledge of telephony systems and industry trends
• Developing partnerships to enhance APD’s products and services

UK

Ctalk are an international telecommunications Company with over 28 years’ experience. Ctalk manufactures and sells a best-of-breed ACD platform called ICE that includes Contact Centre, IVR, Speech Recognition, Call Recording, Email Distribution and Outbound Dialling. Ctalk's system can be deployed standalone or integrated into any existing telephony.

• Designing and implementing a internet strategy that turned Airwave's web site into an important, digital, interactive sales tool.
• Development, configuration and integration of product demonstration suite
• Dell, HP Server configuration and support
• Windows Mobile device configuration
• Desktop Support
• Cisco switch configuration

UK

• Working in support of the sales teams in key strategic customers for example – Highways Agency, HM Prison Service, British Transport Police, RSPCA.
• Treated as a trusted advisor to provide both technical and non- technical information on Airwave’s products and services
• Designing and implementing key changes both to technology and service products into major customer contracts
• Tasked as “trouble-shooter” for technical issues within key customer accounts – ensuring the highest level of customer satisfaction maintained
• Provided bid support on strategic customer tenders
• Responsible for internal & external customer demonstrations to both UK & International clients

• Responsible for all service issues within seven key customers – namely:-West Midlands PoliceThames Valley PoliceSuffolk ConstabularyBedfordshire PoliceSurrey PoliceNorthamptonshire PoliceLeicestershire Constabulary
• 24 x 7 call out responsibility during major incidents
• Conducted monthly service reviews covering performance against clients SLA’s
• Supporting the customer with the operational support during the planning, of Major incidents, Special events, along with Disaster recovery plans
• Supported the Service Implementation Manager in both the planning and execution phases to transfer key clients from an analogue to digital service ensuring the highest levels of customer satisfaction maintained.

• Worked on the Airwave Public Service Radio Communications Project – PSRCP – integrating and testing Tetra radio systems for the British Police Forces
• Managed a team of six test engineers
• Lead formal testing of Tetra network on behalf of Airwave
• Designed, tested and implemented the customer proof of concepts
• Reviewed & wrote formal test documentation and test reports
• Responsible for supporting the project office IT infrastructure