MOD UKStratCom: LE Tacsys MSAMission Services Assurance (MSA) project, part of LE TacsysMOD UKStratCom: MODNET Evolve End User Services Workstream lead for Design, encompassing the Business, Technical and Service Performance requirements.

Portfolio level Enterprise Architect within MOD DIO Transformation leading a DIO wide strategic review of the EA capability and governance of change. Then developed a set of recommendations and a roadmap for improvement.Portfolio level Enterprise Architect within the MOD People Transformation – Health, Wellbeing, Welfare, Accommodation and Compensation mini-TOM. As part of the overall People Transformation, led a strategic defence wide review of Governance and Assurance of HO policy encompassing all the military services and civil service.Portfolio level Enterprise Architect at HMCTS, ensuring reuse and reducing duplication across the overall Reform Programme. Proactively and holistically ensuring that Reform’s Business vision is aligned to its Digital delivery. With a focus on bringing together the key Programme, Business and Digital stakeholders in order to reach a clearer and joined up understanding of the required solution.

Network Rail (DXC), Business Design Authority Feb 2016 – Mar 2018In 2015 the DfT requested Network Rail act as lead facilitator for the UK rail industry, for the implementation of the EU legislation for Pan-European interoperability TAF TAP TSI. In addition Network Rail has committed to complying with legislation through the implementation of any systems changes and identification of the required business process impact.• Identified the business capabilities, processes and systems impacted by the legislation, engaging with the NR operational areas to define the level of impact and a proposed Business Solution.• Facilitated workshops with external stakeholders from the UK freight rail sector to gather consensus on new business processes and solution design.• Investigating the existing application landscape and assess any impact or functional gaps, then work with the technical specialists to design the solution• Programme governance for the Business Solution, Architecture and Business Analysis workstream. Including team leadership of the programme BAs.• Team leadership of: Test Manager, Information and Compliance Manager, Communications Manager, On-boarding Manager.BHS (CSC) Jan 2016 – Feb 2016• Business impact assessment of ecommerce re-platforming and several significant business changes (eg: huge increase in drop/ship suppliers).

Army Recruitment • Tactical changes to improve the process efficiency, reduce candidate attrition and improve overall experience during the various Medical Assessment parts of the selection process.• Working with senior Management and senior Officers to strategically re-engineer the candidate attraction, medical assessment and selection process, to improve the candidate experience and maintain the high volume of recruits needed to enter training. Personal Independence Payment (PIP) Assessment Service programme. (PIP replaces Disability Living Allowance (DLA)).• Working with many parts of the Capita Business to define a new ToM for the PIP Service.• Defining a number of processes for information flow between the various parts of the Capita Business (eg: Finance, Internal Resourcing).• Defining the various application interfaces to support the above processes.Teachers Pensions Service Transformation Programme.• Providing governance for the Business Solution Design, including the ToM and BPM, ensuring alignment of project outcomes with the business imperatives and contractual commitments.• Lead role for the IL3 Accreditation workstream, co-ordinating activities across the programme to obtain IL3 Certification.• Lead role in the implementation of a new Performance Monitoring system based on a suite of new KPI/SLAs, including the MI/BI for Operational management, Directors and the DfE.LSC Childcare and Residential grants.• Responsible for re-engineering the end-to-end business processes, including the claimant journey, for a number of funding schemes.Capita Life & Pensions.• Worked on merging one autonomous part of the L&P business and all its associated supporting applications, with the main operational L&P business as part of a large strategic applications redevelopment programme.• Leader/Manager for a team of Consultant Business Process Architects/Analysts. Providing practice thought leadership within the Business Architecture/Analysis community.

Route324 have teamed up with the country’s leading franchise and specialists dealers to secure the lowest cost, with the best possible service. An internet based business that aims to reduce the overall ownership costs of high performance cars, by working with selected partners to provide the owners with the best possible price that matches their specified criteria and timescales. Together with brokering the best servicing deals, Route324 has partnered to be able to offer luggage tailored to specific size dimensions of supercar boots, accessories, insurance and events.

This senior position required a high degree of involved business analysis of the National Lottery retailer estate, the process and the systems for various business initiatives. Project Management skills, utilising the Prince II methodology, stakeholder management crossing various IT and Business functions, together with adherence to Camelots project processes and CMMi best practices.

Based on the premise that ‘quality’ is not a constant entity and that the ‘search for excellence’ is a continuing objective of many and drawing inspiration from the EFQM Business Excellence model, this was a significant new venture in employee motivation and performance linked to an Internet e-commerce based rewards, specialising in improving the quality of the Customer Service experience, with a particular focus on Call Centres.

Provided business assurance consultancy in a number of areas including Project Management, technical architecture or strategy and application development management, depending on the stage in the project life cycle.Main project was a high profile, leading edge bespoke CRM application, which required three complete development lifecycles, in response to changing Business objectives.

Installation of communications equipment within the UK and world wide.