Darrell Yap Email & Phone Number

Richmond, Victoria, Australia

Gender Field Project - Regulatory/ComplianceThe Victorian Admitted Episodes Dataset (VAED) provides a comprehensive dataset of the causes, effects and nature of illness, and the use of health services in Victoria. Epworth was obligated to supply this information to VAED. Revisions for the VAED for 2023-24 include new data elements for:• Sex at Birth• Gender (Reporting optional in 2023-24, mandatory in 2024-25)Several forms and systems within Epworth require updates made to meet these requirements.

Richmond, Victoria, Australia

Surgeon Preference Cards - TechOne Enhancement A solution was developed to digitise Surgeon Preference Cards (SPC) to enable ease of access, update and management of SPC's using the Tech One application platform.

Richmond, Victoria, Australia

Prompt Document Management System MigrationThe Clinical Services Division at Epworth Health Care migrated their document management platform from SharePoint to Prompt DMS. Doing so would allow enhanced workflow for the document creation, review and update life-cycle.- Engaged with key business stakeholders to validate business requirements- Updated and finalised UAT test scripts- Supported UAT test process- Conducted daily stand-up meetings- Compiled handover documentation for BAU support team

Melbourne, Victoria, Australia

At BRYK Group we are passionate about developing well-defined systems strategies to bring significant business benefit by increasing knowledge, agility, customer service and timeliness of information – reducing operating costs and ongoing capital outlay.We specialise in change management, product rescue, design thinking, Agile project management, data analytics, digital strategy and application architecture.

Melbourne, Victoria, Australia

Adobe Marketo to Salesforce Marketing Cloud MigrationThe National Sales Division at Toyota Motor Corporation Australia (TMCA) planned to migrate their Electronic Direct Mail (eDM) software application from Marketo to Salesforce. Doing so would allow scope for deployment of enhanced functionality in the future.Working with another professional services vendor that was responsible for the delivery component of the project, BRYK Group's role was to oversee and support the delivery effort.- Engaged with key business stakeholders- Provided weekly project dashboard reporting - Updated and finalised UAT test scripts- Supported UAT test process- Conducted daily stand-up meetings- Compiled handover documentation for BAU support team

Melbourne, Victoria, Australia

Accessory Parts Management System Integration Discovery- Engaged with key business stakeholders- Validated as-is workflow process - Completed to-be process mapping- Delivered process maps for use in project execution phase

Established in 1979, Dialog is Australia's leading privately owned information technology services organisation employing over 1,200 consultants nationwide.Dialog's services range from strategic IT consulting through full life-cycle application development and managed application services to long-term operational support.Dialog's subsidiary companies provide complementary products and specialist services.

Dynamics 365 Non-Profit Accelerator Discovery- Engaged with key business stakeholders- Conducted requirements gathering workshops- Identified and validated project problems and opportunities- Delivered Solution Design Document for costing of implementation approach

Minimum Viable Product (MVP) Implementation - Anti-Diversion Tertiary TrackingRapid development and deployment of a stop-gap technology solution to record and reconcile downstream product distribution via their global buyback scheme. - Engaged with key business stakeholders- Captured stakeholder requirements- Designed, built, tested and delivered MVP barcode scanning solution

Capability Uplift Project - Waterway Diversions LicencingA diversion licence is needed to take water from a waterway or dam for commercial or irrigation uses. In some instances a licence may also be required for domestic and stock use. Under the Water Act 1989, Melbourne Water are responsible for issuing licences within the Yarra River catchment, lower Maribyrnong River and some Western tributaries.- Engaged with key business stakeholders- Documented stakeholder requirements- Updated and finalised user-stories - Completed process mapping- Delivered online self-service capability for application lodgement - Implemented reporting dashboard - Enabled enhanced audit trail functionality

Capability Uplift Project - Solar Victoria Home Heating and Cooling Upgrade (HHCU)- Engaged with key business stakeholders- Documented stakeholder requirements- Updated and finalised user-stories - Completed process mapping

Application Enhancement - Personal Hardship Assistance Program (PHAP) Contactless Payment InitiativeThe Personal Hardship Assistance Program (PHAP) provides one-off emergency relief payment to people experiencing financial hardship due to a natural disaster-related emergency such as bush fire, flood, severe storm or earthquake.The payment assists in meeting immediate needs, including emergency food, shelter, clothing, medication and accommodation. PHAP teams in the Emergency Management operations divisions currently set up offices in affected areas where people apply for PHAP face-to-face or via the call centre.The PHAP contactless payment initiative will enable citizens to apply for a PHAP payment directly via a secure online portal. Available payment methods will include physical and virtual Visa cards.- Engaged with key business stakeholders and end-users- Documented stakeholder requirements- Reviewed project documentation and provide feedback regarding project initiatives- Presented results, recommendations, and initiatives to key stakeholders- Worked to ensure reporting alignment with governance requirements- Contributed to knowledge management initiatives

Remediation Project - Machinery of Government Application Remediation (Phase 2)Resulting from the Department of Health and Human Services (DHHS) being separated into two new departments, the Department of Health (DoH) and Department of Families, Fairness and Housing (DFFH) respectively, the need arose to review and prioritise work needing to be done in order to separate the applications and technical systems that support the DoH and DFFH. This needed to be done in a timely manner to meet legislative and operational requirements. - Defined application remediation parameters- Documented and stored application owner responses for future application remediation- Contributed to knowledge management initiatives- Managed stakeholder expectations, built strong client relationships

Transformation Project - "Project Delta"- Developed automation to support business growth by leveraging technology and improving resource efficiency- Enabled operational efficiency and implement change within the organisation- Mapped as-is and to-be business processes- Refined and delivered the customer training approach and plan- Worked to ensure reporting alignment with governance requirements- Managed stakeholder expectations, built strong client relationships

Melbourne, Australia

Capability Uplift Project - Pricing Model Review- Updated pricing methodology to ensure commercial viability, competitive advantage, and speed to market- Engaged with key business stakeholders and end-users- Review project documentation and provide feedback regarding project initiatives- Presented results, recommendations, and initiatives to key stakeholders- Worked to ensure reporting alignment with governance requirements- Contributed to knowledge management initiatives- Managed stakeholder expectations and built strong client relationships with Product Owners and Underwriting Team

Melbourne, Australia

Transformation Project - "OurBriefings"- Deployed a cloud-based system (SharePoint) to manage workflow for ministerial briefings and executive correspondence- Engaged with key business stakeholders and end-users- Contributed to knowledge management initiatives- Developed, refined and delivered the customer training approach and plan- Undertook customer training needs analysis- Developed customer support collateral for end-users

Transformation Project - "Workplace of the Future" - Developed the project Business Case and Project Initiation Document (PID) for a department-wide deployment of flexible working (AKA Activity Based Working) as stated in the People Strategy 2020- Reviewed project documentation and provided feedback regarding project initiatives- Presented results, recommendations and initiatives to key stakeholders- Worked to ensure reporting alignment with governance requirements- Managed stakeholder expectations, built strong client relationships with Accommodation Services and IT teams

Migration Project - "MyToll"- Contributed to the development and execution of the Customer Migration Plan - Analysed large data sets of customer information, tracked and reported customer usage- Engaged with business and customer account managers and contact centres- Contributed to knowledge management initiatives (Confluence and SharePoint)- Undertook customer training needs analysis- Developed customer support scripts for different and complex customers- Developed and executed the customer training approach and plan

Transformation Project - "AIG Enterprise"- Analysed business needs and modified functionality of insurance underwriting platform- Reviewed current business processes and identified areas requiring process improvement and optimisation- Respectfully challenged stakeholders regarding their business knowledge and how processes could be improved- Critically evaluated information from disparate sources, decomposed high-level information to distinguish between user requests and true underlying business needs- Assisted with and drove definition, analysis and evaluation of system and business process requirements to solve business problems, map as-is and to-be processes using BPMN- Managed project defects in HP Quality Centre (Application Lifecycle Management) tool- Liaised with business stakeholders, technology team and project team members

Transformation Project - "Claims Excellence"- Drove concept development, feasibility analysis and solution design of projects and programs- Identified and validated project problems and opportunities; solutioned alternative modes of development and assessment; undertook process modelling using BPMN- Assessed and developed change management needs across projects- Developed project analysis plans - Strategically analysed business needs, problems and opportunities to enable definition of innovative solutions that drove benefits to support organisational goals- Worked as part of a team that successfully designed and implemented a custom solution for a Group Insurance client. As a result, the ease of doing business brought about by the solution saw claimant satisfaction increase by 35% and staff engagement improve by 30% accordingly

Mortgage Data Quality Program (MDQP) - Lenders' Mortgage Insurance (LMI) Reporting Quality - Performed root-cause analysis on reporting output and up-stream LMI data quality- Mapped as-is and to-be processes using BPMN- Identified training and communication opportunities to mitigate root-causes- Investigated system constraints that affect remediation options- Mapped and reconciled disparate LMI definitions across business units - Defined and established comprehensive library of reporting metrics- Engaged with clients to understand, articulate their problems and formulate a relevant business solution- Managed stakeholder expectations, built strong client relationships

- Requirements analysis: Elicited, documented and managed stakeholder requirements throughout the business lifecycle- Process analysis: Mapped current business processes using BPMN and undertook process re-engineering to improve them- Stakeholder management: Effectively managed and communicated with a range of stakeholders engaged across different levels of an initiative- Worked within complex IT environments and consulted with clients to understand and articulate their problems to help form an integral part of a relevant solution- Applied business acumen and thought-leadership- Team-player with an exceptional eye for detail and a structured, logical approach to client engagements- Ability to work in high-pressure and diverse environments to deliver quality outcomes, within agreed time frames, and add value to client operations

- Mapped current reporting processes using elements of BPMN, undertook process re-engineering to improve processes- Worked to ensure reporting alignment with governance requirements- Used Rational Focal Point to manage project information and Microsoft SharePoint for document management- Consulted with clients to understand, articulate their problems and formulate a relevant business solution- Managed stakeholder expectations and built strong client relationships

- Worked with Operations Managers and their teams to identify, define and implement data driven solutions to achieve operational requirements- Provided subject-matter expertise regarding data capture solutions, operational reports and statistical analysis- Reviewed project documentation and provided feedback regarding project initiatives relating to workflow reporting - Prepared and delivered project related training and change management communications- Using Oracle Hyperion and MS Excel/Access, built and scheduled reports for stakeholders to meet both regular and ad-hoc reporting cadence. Have also had exposure to MicroStrategy.- Presented results, recommendations and initiatives to key stakeholders- Managed stakeholder expectations and built strong client relationships

- Planned and delivered whole-class lessons (Literacy, Numeracy, Unit of Inquiry, Spelling)- Professional responsibilities such as yard duty- Attend professional learning and development seminars- Unit and lesson planning

- Played a pivotal role in the implementation of the People Framework Project – an initiative where remuneration moved from a grade classification system to a “group” model.- Responsible for ensuring data integrity of NAB staff nationwide in the data migration. Extensively used SAP for data management.- Assisted with two-stage deployment process – first stage to management and second to all staff nationwide. Field queries from management and staff to ensure understanding and correct information attached to personnel profiles. > The project was successfully handled and this has been evidenced by a reduction in the number of queries relating to the initiative.

- Delivered consulting project activities ranging from client identification through to final invoicing- Problem identification, system architecture definition, hardware/software specification and/or design- Implementation, testing, client training and solution deployment- Identified additional product/service opportunities in customer organisation

- Delivered consulting project activities ranging from client identification through to final invoicing- Problem identification, system architecture definition, hardware/software specification and/or design- Implementation, testing, client training and solution deployment- Identified additional product/service opportunities in customer organisation

- Provided specialist application support for the NAB ranging from basic email troubleshooting with Lotus Notes to more specialised banking applications dealing with anything from telegraphic transfers (TT) to IBM 4700 technology (i.e. - teller terminals and the controllers to which they connected in order to conduct customer transactions). - Provisioned end-to-end support for such application problems and ensured minimal impact to NAB business operations

Bachelor, Information Management And Systems

Graduate Diploma, Education (Primary)

Primary School & Vce