Application Support Analyst
CurrentApplication Support Analyst providing 1st & 2nd line support to end users for SAP Hybris & Microsoft Dynamics NAV.- Troubleshooting & resolving user issues- Leading weekly meetings with users to raise/discus new or ongoing issues - Managing user access and licensing - Managing ticketing system (Mirus & Jira)- Escalating and creating tickets for development with external partners and internal 3rd line support- Testing new solution developed in UAT environment